TrustRadius

ResellerRatings vs. SurgePoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ResellerRatings
Score 9.0 out of 10
N/A
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying. ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are…N/A
SurgePoint
Score 0.0 out of 10
Small Businesses (1-50 employees)
SurgePoint is a platform designed to help small and medium-sized businesses manage their online reputation, drive customer referrals, and increase repeat business. By centralizing reviews from platforms like Google, Yelp, and Facebook, SurgePoint simplifies review management and streamlines responses using AI-powered tools. Key Features Centralized Review Management: Aggregate and track reviews across multiple platforms in one dashboard. AI-Powered…N/A
Pricing
ResellerRatingsSurgePoint
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ResellerRatingsSurgePoint
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ResellerRatingsSurgePoint
Best Alternatives
ResellerRatingsSurgePoint
Small Businesses
Growave
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Score 9.7 out of 10
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Growave
Score 9.7 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ResellerRatingsSurgePoint
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.5
(0 ratings)
-
(0 ratings)
User Testimonials
ResellerRatingsSurgePoint
Likelihood to Recommend
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
Verified User
Anonymous
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Pros
  • Ease of use when it comes to managing the platform
  • ResellerRatings has an identifiable name, and consumers are keener to leave reviews on the site as its a recognizable name.
  • Pretty easy to send review requests from people that purchase directly through us using ResellerRatings.
Verified User
Anonymous
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No answers on this topic
Cons
  • Wish it was cheaper.
  • Ability to connect to other review platforms.
AS
Andrew Saladino
COO (Chief Operating Officer)
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Support Rating
Their support team is always available whenever we need help. They've offered to pull reports for us, even though we could easily pull them from the system ourselves.
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
When choosing a review platform, we looked at a number of platforms. Reseller Ratings offered most of the things we were looking for at an affordable price. This easy to use platform doesn't have unnecessary bells and whistles.
Verified User
Anonymous
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No answers on this topic
Return on Investment
  • Notifications of customer issues saved us thousands in potential order cancellations.
  • ResellerRatings offers and easy way for customers to contact us, apart from directly on our website.
  • Since RR posts both positive and negative feedback, consumers can get a real feel for how your company communicates with its customers.
Mark Anderson | TrustRadius Reviewer
Mark Anderson
Digital Marketing Specialist - Team Lead
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ScreenShots

SurgePoint Screenshots

Screenshot of View and manage all your active, scheduled, and completed campaigns in one organized dashboard. Track campaign performance and engagement metrics at a glance.Screenshot of Quickly set up customizable campaigns for reviews, referrals, or repeat business. Choose your message, target audience, and schedule with ease.Screenshot of Access actionable insights and tailored recommendations to improve customer sentiment, drive engagement, and optimize campaign strategies.Screenshot of Centralize reviews from platforms like Google and Yelp into a single dashboard. Sort, filter, and respond to reviews efficiently to manage your online reputation.