ResellerRatings vs. Reviews.io

ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).

Incentivized

Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.

Incentivized

• Ease of use when it comes to managing the platform
• ResellerRatings has an identifiable name, and consumers are keener to leave reviews on the site as its a recognizable name.
• Pretty easy to send review requests from people that purchase directly through us using ResellerRatings.

Incentivized

• Widget library with customizable, mobile-friendly widgets.
• Custom widgets can be built for you.
• WYSIWYG and HTML email templates.
• Instagram and UGC gallery included.
• Sync your product catalog via Merchant Center.

Incentivized

• Wish it was cheaper.
• Ability to connect to other review platforms.

Incentivized

• Setting up isn't hard, but the documentation conflicts with itself sometimes.
• They reference a BigCommerce app that isn't available (yet).

Incentivized

Their support team is always available whenever we need help. They've offered to pull reports for us, even though we could easily pull them from the system ourselves.

Incentivized

We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary.

Incentivized

When choosing a review platform, we looked at a number of platforms. Reseller Ratings offered most of the things we were looking for at an affordable price. This easy to use platform doesn't have unnecessary bells and whistles.

Incentivized

Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like.

Incentivized

• Notifications of customer issues saved us thousands in potential order cancellations.
• ResellerRatings offers and easy way for customers to contact us, apart from directly on our website.
• Since RR posts both positive and negative feedback, consumers can get a real feel for how your company communicates with its customers.

Incentivized

• Increased customer trust through verified company and product reviews.

Incentivized