Red Hat Ansible Automation Platform vs. ServiceNow DevOps

I'm going to say it is best suited for configuration management. Like I said, patching even with security, things of that nature. Probably less suited is hardware management, but Red Hat IBM/IBM has Terraform for that. So it's a trade off.

Incentivized

Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support.

Incentivized

• Debugging is easy, as it tells you exactly within your job where the job failed, even when jumping around several playbooks.
• Ansible seems to integrate with everything, and the community is big enough that if you are unsure how to approach converting a process into a playbook, you can usually find something similar to what you are trying to do.
• Security in AAP seems to be pretty straightforward. Easy to organize and identify who has what permissions or can only see the content based on the organization they belong to.

Incentivized

• Knowledge base is central to all internal and external.
• Easy to add articles to the KB.
• The ticketing system is central to all internal and external.
• The ticketing system is easy to use.
• The ticketing system makes it easy to ticketing data for analysis.

Incentivized

• Ability to tell when a task has already been done
• yaml configuration can be annoying at times, perhaps a built in lint so yq isn't needed
• the become feature should be able to be set to true globally without using args

Incentivized

• I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
• I'd like in certain exceptions to be able to open tickets with time in past.

Incentivized

Even is if it's a great tool, we are looking to renew our licence for our production servers only. The product is very expensive to use, so we might look for a cheaper solution for our non-production servers. One of the solution we are looking, is AWX, free, and similar to AAP. This is be perfect for our non-production servers.

Incentivized

Overall it's good but the new architecture can be complex. Improvements can be made in the Config as Code capabilities for managing Red Hat Ansible Automation Platform. Sometimes it can be difficult for those unfamiliar to understand the relationship between Projects/Credentials/Job Templates, etc.

Incentivized

Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.

Incentivized

There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.

Incentivized

I spoke on this topic today!

Incentivized

As I said earlier, Red Hat Ansible remains a top choice because it is a perfect combination of multiple capabilities. Terraform is good in IAC but not in config automation. Puppet is well-suited for developers, but not for system administrators and infrastructure integrators. OpenShift and Kubernetes are generic automators only.

Incentivized

ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps

Incentivized

• We are still early in our implementation and don't have much yet - but I can say that it has already improved the time it takes to deploy a new virtual server for us, as well as making them more consistent.
• In working through what jobs are required, it has really improved the communication between our different teams

Incentivized

• Cohesive and efficient communication.

Incentivized