ReadyTalk (Discontinued) vs. Whereby

Hosting external facing webinars with anywhere from medium to large size audiences. The platform is reliable and we have not experienced a high percentage of drops. If you needed a global solution and language support for Asian speaking countries - that is something being developed.

Incentivized

Whereby is well suited for making connections with clients and people who are not technologically savvy. It is very easy to use for the most part. It does not work very well when I am trying to screenshare and show demonstrations of excel spreadsheets, but not a lot of products do

Incentivized

• ReadyTalk has been great for conference calls.
• ReadyTalk's screen share feature allows you to choose specific monitors to share, specific applications to share and even specific portions of your screen.
• ReadyTalk allows us to engage with a client directly and efficiently in a very professional manner.

Incentivized

• Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
• Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.

Incentivized

• Customer support is less than helpful and incredibly hard to get in touch with and get issues resolved in a timely manner
• It is not possible to schedule multiple simu-live broadcasts at the same time without purchasing a second instance
• There is not a direct integration to Marketo that works easily

Incentivized

• The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
• I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.

Incentivized

We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.

Incentivized

ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting

Incentivized

Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.

Incentivized

They have been responsive to support-related issues.

Incentivized

Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.

Incentivized

After a recommendation from a partner, as the system is very easy to use, we simply start.

Incentivized

I was not involved in the decision to use ReadyTalk or the research that went into that decision, so I cannot speak knowledgeably on the pros and cons of alternative conferencing software solutions. I do know that other vendors in this space include WebEx, Zoom, and GoToMeeting.

Incentivized

I did not evaluate other applications against Whereby, because we had a very specific need, which was the partner that we would use the solution, only accepted to use Whereby, so, we accepted to use the solution. As it was for a specific period, there was no problem. And in the end, it proved to be a very stable, very fast solution, with no need for crazy plugins or anything. Basically, it was access[ed] and use.

Incentivized

• This has been a great ROI for us as we use this for demos to show how our products works
• This has also been great for our training as we can walk new clients through how our system works and help us retain current clients.

Incentivized

• In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
• Easy to drop-by and have a small talk with clients/teammates within COVID era.
• The URL makes you look fancy instead of a random hash.

Incentivized