Rapid7 InsightIDR vs. Zenduty

It has been brilliant for us in terms of understanding the behaviour affecting our endpoints and assets. We have full visibility of our alerts, which menas we can act on them immediately. We use a single pain of glass with dashboards that can be easily drilled down into to get further information. It has laso helped us eo create bespoke reports for senios Managmeent, while at the same time supports other teams like Network Mnagement and Operations.

Incentivized

Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.

Incentivized

• Rapid7 InsightIDR does a very good job at keeping virus definitions up to date so that our threat intelligence is very up to date when knowing what to protect against.
• It helps us by scanning all of our infrastructure components and highlights where improvements need to be made in security so we can be proactive with our security initiatives.
• It has automated response mechanisms to triage and resolve any potentials risks allowing us to save time in the long run.

Incentivized

• Real time alerts on critical events
• Incidents management
• Tasks delegations and personalised communications

Incentivized

• Sometimes Rapid7 InsightIDR will be too locked down and without knowing will block applications and processes needed for day to day operation.
• System scans with Rapid7 InsightIDR can be very bandwidth-heavy on the network and system resources.
• From a recent incident, we have seen more and more false positives from Rapid7 InsightIDR on areas that we know are secure.

Incentivized

• Escalation option is limited, only straightforward top down even after re-assigning
• Override interface is confusing
• Lack of mobile app alerts and notifications

Incentivized

Between Rapid7 InsightIDR and Crowdstrike, we liked Rapid7 InsightIDR due to the functionality of the system and the features Rapid7 InsightIDR has. Rapid7 InsightIDR was very easy to deploy in our environment to our endpoint devices. We like the scanning capabilities and the console we felt was very easy to use and can be easily caught up to our IT staff. Also during vulnerability scans, we felt that Rapid7 InsightIDR was able to detect more and any competitor out there.

Incentivized

Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.

Incentivized

• Rapid7 InsightIDR has allowed us to be proactive in securing our systems as the vulnerability scans give us a lens at what we need to fortify when it comes to security.
• In recent incidents its allowed us to save time and money as it mostly detects issues accurately and we are able to bring systems back quickly without too much downtime for the business.
• With recent updates, we are confident that Rapid7 InsightIDR is a good solution for the long run as they are always making adjustments to their platform and improving it with every release.

Incentivized

• Decreased incidents by 40%
• Decrease in incident resolution and escalation time by 50%
• Increase in CSAT score by 40%

Incentivized