Ranorex Studio vs. Zephyr Scale

Although the first year with Ranorex was fine and increased our productivity overall, the first problem that appeared after the standard support period expired gave the whole cooperation a bad taste. Apart from the fact that if you don't buy support continuously and the problem appears after a year and a half, for example, you have to buy support for the whole past period just to get someone to talk to you, after buying support and reporting the problem it took them half a year to even get to the problem analysis during which we were without a working application. Several times we had to tediously report the same problem over and over again as we were shuffled around by support teams who had no continuity for our support case. And when our support expired again for a period during which we could not use the program, Ranorex referred us to another support purchase, still without a working solution. This is totally unacceptable and definitely not a pro-customer approach.

Jira and Confluence are widely implemented in organizations of various industries so incorporating Zephyr Scale is a very seamless method of adding scalable testing management. Testing visibility and end to end traceability is possible and integrates in Jira. Developers and engineers are able to take advantage of the built-in reports and statistics and even automate testing. The value is greatly reduced for organizations that do not already implement Jira and Confluence as the native integrated compatibility is much of the value

Incentivized

• Initial setup.
• User guide.
• Getting money from customers.

• Scalable and compatible with Jira & Confluence
• Improves testing visibility, data analysis, collaboration with reports & gadgets
• Easy to retrospectively trace testing with change history

Incentivized

• Language support is limited, c# and Vb.net only if i remember correctly compared to other tools which allow many more. This addition would certainly be appreciated if added on in a company like mine with a variety of differently skilled individuals
• Paid license. This is not always preferred. A free version without a limited trial but maybe limited features would be appreciated.

Incentivized

• Not as valuable if not already using Jira or Confluence
• Can be overlooked if the user does not set automation
• Needs better first time tutorials

Incentivized

I suppose my experience is sort of mixed. Help documents are substantially helpful. I personally have not got the quickest responses from Ranorex support but at the same time, they are pretty good with updating their users frequently with info about their product/s and features. The community is really where I find support and I suppose that could look to be an extension of the product itself.

Incentivized

We have used Selenium as well. This has picked up more steam than Ranorex if i have to be honest.

Incentivized

Zephyr scale is easier to work with and more seamlessly used because it is natively integrated with Jira and Confluence. TestRail cannot provide the same scalable experience and is rather dated and limited in capability. Developers rather use tools that are compatible with each other, and Zephyr scale offers that

Incentivized

• Reducing testing time is directly saving money if time is considered money.
• Allowing less skilled users the ability to automate testing from the get-go because of Ranorex's ease of use and G.U.I. This of course positively affects a project and assists with user upskilling passively at least.

Incentivized

• Dozens of added testing capability via integrated gadgets
• Reduced testing and tracking time
• Faster and clearer testing operations awareness

Incentivized