QuickBooksPOS vs. ShopKeep

QuickBooksPOS is an awesome tool for small businesses, the system is not that complex and it can be managed by non-tech associates. It comes along with a tutorial section which was very complete and understandable. Dashboard is well designed and organized. Overall the experience of using the software for the first time was very comfortable. On the other hand, I wouldn't recommend this software to big companies that manage a lot of inventory. I don't feel that the software can handle a lot of data on the inventory management. The limitations that the software has may cause confusion for big companies.

Incentivized

ShopKeep is adequate for a small company on a limited budget that has no desire to grow past an embryo. As a business grows, Shopkeep becomes more of a deterrent as it is unable to accurately provide meaningful financial reports.

Incentivized

• Retail Purchases
• Credit Card Processing
• Inventory Lookup
• Barcode Scanning

Incentivized

• It is easy to set up
• It is easy to use
• It is inexpensive
• Very competent for a really really small business

Incentivized

• Synchronization with the credit card company is weak and very difficult to configure
• Customer support is a long wait. First 5 min of a call is a machine directing you to a waiting queue. Total waiting time for 1 simple questions was 20 min
• Allows double entry codes or SKUs
• Delays in the process of purchase in the customer experience

Incentivized

• It would be nice if ShopKeep dropped the additional fee for QuickBooks integration.
• I wish you were able to add pictures on the buttons.
• It would be great if ShopKeep offered integration with ChowNow.

Incentivized

Because we expect the current issue with the credit card reader disconnecting from the register to be solved with an upcoming software update, and we like many of the features of Shopkeep.

The register functionality is excellent, both from a learning standpoint and an operations standpoint. Cashiers learn how to use the register quickly, and the registers can be configured with hot buttons for fast-moving products. Setting up product variations and additions is straightforward. The web-accessible Back Office has good features, but lacks enough granularity to provide a store manager with the ability to modify inventory settings without giving them access to all of the financial reports as well.

Occasional long waits [5 minutes or more] or call-backs needed for telephone support. Email support replies usually take several hours. Support personnel are generally friendly and knowledgable.

If moving from a "dumb" cash register system, spend all the time needed to get starting inventory and product costing and pricing correct. Shopkeep has good tools for reporting inventory, margins, and other critical business info, but the information is only useful if the starting figures are accurate.

I feel like all of these products have their own advantages and disadvantages. I feel though that QuickBooksPOS is especially beneficial when paired with QuickBooks Accounting Software creating a combination paired from a single vendor as opposed to multiple vendors and managing integrations that may or not break between release cycles.

Incentivized

ShopKeep is an inexpensive choice iPad POS system that comes with all of the tools needed to do business without any long-term contracts or expensive fees. It also offers free 24/7 phone and email support along with online live chat during business hours. Coffee Shop Manager offered some of these items, but they also tied you into a long-term contract and you were charged fee after fee for support, etc. Also, the CSM system was big and took up a lot of space compared to ShopKeep's integration with an Apple iPad tablet.

Incentivized

• Hit Sales Goals
• Less downtime
• Data review

Incentivized

• ShopKeep has been reliable and easy to customize and use.
• Because ShopKeep integrates with MailChimp and AppCard I don't have to do a lot of re-creating.

Incentivized