Quantum Workplace Engagement Surveys and Pulses vs. Satmetrix (discontinued)

I have used the surveys across a couple different organizations and they are easy to use regardless of the level of team member or level of education. Accessing the surveys is also very easy as many in our current organization use their cell phones for access. When I asked them for feedback on the survey, they stated it was very easy to do and did not take too much time to provide feedback.

Incentivized

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

Incentivized

• This tool allows us to drill down into departments to get an in-depth feel for the culture in each work group. This is all done while maintaining true anonymity for participants, which is always a staff fear.
• Although we did not make good use of it, TeamPulse includes an online action planning tool that allows department management to work with their teams on the results, drill into the real meaning of those results on a department level, and jointly build action plans that can be tracked in the tool.
• The analysis of the global results by the pros at Quantum Workplace produced an excellent executive overview of the results on an overall and department, job level, tenure and age basis. That analysis and the presentation delivered by Quantum Workplace was exactly what we needed for our leadership team that was new to the engagement survey game.
• Possibly the best feature of Quantum Workplace's engagement survey tool is the statistically significant comparative data from other organizations of similar size, location, type of business, etc. The info has far more value when we are able to see where we stand in relation to other organizations, including some of Quantum Workplace's high performing participants.

Incentivized

• The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment.
• The course materials provided by Satmetrix for certification were thorough.

• We are currently in the process of our survey with 4 days remaining. So far I have only had a positive experience. The only thing I wish is that I could have a better understanding of how our results will be provided. Since we did a custom survey not sure how the reports will work.

Incentivized

• Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version.

Everything that I had expected from the survey were delivered with a few more

Incentivized

Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor.

Incentivized

The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.

Incentivized

The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.

Incentivized

Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial

Incentivized

I had used SurveyMonkey in the past with another employer several years ago. The survey questions used were not great and did not measure what it is we were looking to obtain. At that time, it was also not really user-friendly, but again, this was awhile ago so I am sure they have updated their software since then. Quantum was provided to us free (basic use) from our chamber--which is why we used it. However now that I have experience with Quantam, I will definitely use it again.

Incentivized

Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.

• Our survey results have probably had the most effect on communication across the organization from the top to the individual departments and has also had an impact on management development. We have used the survey for the past four years and have implemented quarterly staff meetings, a corporate communications platform, and a CEO blog. As a result our employees feel included and value the opportunity to put their questions to the CEO.

Incentivized

• Satmetrix is teaching us what our clients like and don't like about our software.
• Satmetrix allows users to close the loop with customers.

Incentivized