Qualtrics XM for Customer Frontlines vs. SentiSum

Qualtrics XM for Customer Frontlines

16 Reviews and Ratings

SentiSum

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Qualtrics XM for Customer Frontlines	Score9 out of 10	N/A	Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business.	N/A
SentiSum	N/A	N/A	SentiSum, from the company of the same name headquartered in London, enables users to put the voice of the customer at the centre of a business's service operations, and make strategic customer experience, product and marketing decisions based on what customers want. SentiSum’s AI plugs into Zendesk, Dixa, Intercom, Gorgias or other service platforms to report on customer trends in real-time and automatically triage high-priority issues to relevant agents and teams.	$800 per month

Pricing

Qualtrics XM for Customer Frontlines

SentiSum

No answers on this topic

Growth: £800
per month
Enterprise: Custom

Pricing Offerings
Qualtrics XM for Customer Frontlines	SentiSum
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

—

Best Alternatives
	Qualtrics XM for Customer Frontlines	SentiSum
Small Businesses	Sogolytics Score9.1 out of 10	Sogolytics Score9.1 out of 10
Medium-sized Companies	Sogolytics Score9.1 out of 10	Sogolytics Score9.1 out of 10
Enterprises	Verint Voice of the Customer Score10 out of 10	Verint Voice of the Customer Score10 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Qualtrics XM for Customer Frontlines	SentiSum
Likelihood to Recommend	8.2 (1 ratings)	- (0 ratings)

User Testimonials
	Qualtrics XM for Customer Frontlines	SentiSum
Likelihood to Recommend	Qualtrics I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage. mike bray Internet Marketer Read full review	SentiSum No answers on this topic
Pros	Qualtrics CX Social is great for small scale social media management. The reporting and analytics platform is really impressive tapping it to some key metrics and making it relatable to specific campaigns. The data that Engagor shows about the performance of the users and team is incredibly precise and accurate. They also have an extremely good vendor for service support. It has a unique ability to combine customer engagement, social media monioring and analytics features for customer service and marketing. mike bray Internet Marketer Read full review	SentiSum No answers on this topic
Cons	Qualtrics While customer support is good, I have seen better. But no big issue, as the analytics is excellent and it gets the job done. CX Social is a great tool but is also an expensive tool, so unless you are a huge agency with lots of accounts, I believe the fee will not be justified. Needs more detailed Response Time per user in Engagor and The interface could use more personalized settings: certain people and groups usually use the same filters and tags. mike bray Internet Marketer Read full review	SentiSum No answers on this topic
Alternatives Considered	Qualtrics While Sprout Social is a very good tool. CX Social is a bit more advanced and equipt to manage a large number of accounts and delivers far better data. CX Social has a far better dashboard and interface that is simple to access and use. It is more efficient than Sprout Social and their statistic module is better as well. mike bray Internet Marketer Read full review	SentiSum No answers on this topic
Return on Investment	Qualtrics CX Social has enabled me to increase my client list by 5 percent as opposed to last year. My existing clients are so satisfied with their social accounts and monthly reports that they are eager to send consistently profitable referrals which my company has turned in to a 5 percent margin increase in profits. I have no bad reports about this Marketing tool. While it does has its cons as stated earlier. It is yet a very dependable and effective solution that delivers as aspected. It has been the most dependable Marketing and Social Media Management tools I have ever used. mike bray Internet Marketer Read full review	SentiSum No answers on this topic
ScreenShots