Provide Support Live Chat vs. Smith.ai

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.

Incentivized

Their chat monitoring is useful to anyone who wants to provide fast communication to prospects. I see so many companies with horrible response times for their chats. They are very professional and helped me create scripts that help them convert more leads. It is basically a virtual sales team. Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this

• View active website shoppers
• Answer product and support questions

Incentivized

• Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
• The agents are warm and personable.
• In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.

Incentivized

• Auto-login, so you don't forget to login in the morning
• Operator chat window seems outdated
• Billing could be more clear

Incentivized

• I have not seen any area for improvement. These people have a great service backed by an even better level of support.

Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.

Incentivized

They are there when I need them.

Incentivized

Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.

We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.

Incentivized

I have priced services with Ngage and Apex Chat. Smith.ai is more cost-efficient than these competitors. Most services charge a very high per qualified lead basis. Sometimes $35 or higher per lead. Considering that not all qualified leads convert, client acquisition costs can still be very high. Smith.ai only charges approximately $8 live chat sessions with low monthly flat rates. A completely automated chatbot is even less per month, and in some instances free.

Incentivized

• I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.

Incentivized

• Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).