Provide Support Live Chat vs. Smartsupp

Smartsupp

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	N/A
Smartsupp	Score 9.3 out of 10	N/A	Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.	$20 per month 100 to 200 live chat conversations per month

Pricing

Provide Support Live Chat

Smartsupp

Editions & Modules

No answers on this topic

Ultimate: $239
per month
Standard: starting at $20
per month 100 to 200 live chat conversations per month
Pro: starting at $30
per month 100 to 800 live chat conversations per month

Offerings

Pricing Offerings
Provide Support Live Chat	Smartsupp
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

Discount available for annual pricing.

More Pricing Information

Community Pulse
	Provide Support Live Chat	Smartsupp

Features

Provide Support Live Chat

Smartsupp

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Provide Support Live Chat - Ratings	Smartsupp 8.2 Ratings 5% below category average
Chat history and transcripts	00 Ratings	8.20 Ratings
Chat reporting	00 Ratings	8.50 Ratings
Chat and web analytics	00 Ratings	7.90 Ratings

Best Alternatives
	Provide Support Live Chat	Smartsupp
Small Businesses	Gist Score 9.5 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Provide Support Live Chat	Smartsupp
Likelihood to Recommend	9.7 (0 ratings)	7.9 (0 ratings)
Usability	- (0 ratings)	8.1 (0 ratings)
Support Rating	9.7 (0 ratings)	- (0 ratings)

User Testimonials
	Provide Support Live Chat	Smartsupp
Likelihood to Recommend	Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review	Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc. Incentivized Verified User Anonymous Read full review
Pros	View active website shoppers Answer product and support questions Incentivized Steven Woodall General Manager Read full review	Live chat function Ability to see where traffic from our website is from Ability to see browsing history on youtr website Incentivized Verified User Anonymous Read full review
Cons	Auto-login, so you don't forget to login in the morning Operator chat window seems outdated Billing could be more clear Incentivized TR Tim Regas General Manager Read full review	customer support doesn't answer chat requests or messages implementation of the trial option works but not clear wether extra features work in trial Incentivized Yves Pauwels Project Manager Read full review
Usability	No answers on this topic	Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering. Verified User Anonymous Read full review
Support Rating	They are there when I need them. Incentivized Steven Woodall General Manager Read full review	No answers on this topic
Alternatives Considered	We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review	Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job. Verified User Anonymous Read full review
Return on Investment	I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review	Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer Verified User Anonymous Read full review
ScreenShots	Provide Support Live Chat Screenshots