ProProfs Survey Maker is a tool used by instructors, online
marketers, educational institutions and business organizations to create
comprehensive online surveys. The survey software is bundled with advanced
features such as multiple question types, detailed reports and statistics and
scored surveys. It is designed to work across devices including mobile phones
and tablets. The vendor's value proposition is that the solution is bundled with
advanced features that allow for easy creation,…
$7.97
Pricing
ProProfs Survey Maker
Editions & Modules
BASIC
$ 7.97
PROFESSIONAL
$ 19.97
BUSINESS
$ 69.97
Offerings
Pricing Offerings
ProProfs Survey Maker
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Optional
Additional Details
We are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.
More Pricing Information
Community Pulse
ProProfs Survey Maker
Considered Both Products
ProProfs
Verified User
Chose ProProfs Survey Maker
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
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Features
ProProfs Survey Maker
Survey Format & Appearance
Comparison of Survey Format & Appearance features of ProProfs Survey Maker
Feature
ProProfs Survey Maker
3.3
1 Ratings
83% below category average
Survey templates
4.01 Ratings
Themes
2.01 Ratings
Custom logo/branding
4.01 Ratings
Survey Content
Comparison of Survey Content features of ProProfs Survey Maker
Feature
ProProfs Survey Maker
4.5
1 Ratings
62% below category average
Changes to live survey
3.01 Ratings
Multiple question types
6.01 Ratings
Survey Logic
Comparison of Survey Logic features of ProProfs Survey Maker
Feature
ProProfs Survey Maker
2.0
1 Ratings
122% below category average
Survey logic flexibility
2.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of ProProfs Survey Maker
Feature
ProProfs Survey Maker
1.0
1 Ratings
156% below category average
Response tracking
1.01 Ratings
Data export
1.01 Ratings
Standard reports
1.01 Ratings
Analytics
1.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of ProProfs Survey Maker
Feature
ProProfs Survey Maker
7.0
1 Ratings
22% below category average
Access controls
7.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of ProProfs Survey Maker
If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
[I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
