Proliant vs. Square Payroll

This is solely based on two things: the fact that we have been unable to have issues fixed after more than a year of dealing with them AND since a key contact for us left we are unable to get a fast turnaround on many questions unless we contact the person who handles our payroll. I like the platform and it's easy to use, but when it's not functioning how we need it to, that's a problem. I still cannot see what my actual PTO balance is on my dashboard (the same for three other employees). This is an issue.

Incentivized

I would say that Square Payroll is perfect for companies that don't exceed 100 employees. The multistate payroll system allows for us to be able to handle business with ease when we go do work in Mississippi or Arkansas. The multiple payout options are great for our particular business. We might deal with a multimillion dollar contract one day and a $120 order the next.

Incentivized

• Fantastic customer service!!
• Well implemented products.
• Well rounded choices for all HR needs.

Incentivized

• 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
• Direct deposit/debit from your already connected account to the employee.
• Reporting and management features are simple yet inclusive.
• Low cost compared to alternative solutions.

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

• [In my experience] they can cancel your service at any time, without warning or explanation. When they do this your funds are held by them for up to 90 days, at which time they are presumably accruing interest on your money. This could take a small business under very quickly and there is nothing you can do about it.
• [I believe] getting verified is complex and not customer friendly. Until you are verified you can't talk to payroll customer service, which is paradoxical. Even getting a hold of account services for this purpose is tricky and exceedingly time-consuming, plus they can not answer most questions directly.
• [I feel] they don't communicate well, closed my account with no notice whatsoever. The only notification I had about the need to verify my account was one easily lost email. Not having responded to this email fast enough created months of stress and difficulty in the setup process, only to find in the end I would need to start from scratch to attempt to sign up again.
• [In my experience] if they close your account you can never reopen it. You have to start a new account from scratch.
• [In my experience] they can hold your money and not deposit funds if your account is "under review". This can happen without explanation. No customer service is directly available for this. I was told I had to wait for them to call me.
• [I believe] they are either lying, or the left hand doesn't know what the right hand is doing to such an extent that they give a great deal of misinformation.

Super user friendly!

Incentivized

It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.

Incentivized

I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.

Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Incentivized

We have tested the QuickBooks Online platform. Before using Square, we tried QuickBooks, but the experience we had was not to our liking. QuickBooks Online is a much more complicated platform to use, the interface is much larger and has complexity in the configuration of the collection of hours of work of the employees. In addition, QuickBooks technical support does not respond in time to users' doubts, on several occasions we had several doubts about the operation of the platform and the response was too late and inconsistent. We decided to use Square Payroll because it offered us a much more accessible UI, a simpler but more precise interface for what we needed in our company, to be able to make payroll payments and make detailed reports on the workers.

Incentivized

• All of my employees use the app on a regular basis and love it.
• Proliant has helped us solve tax issues our last payroll company could not

Incentivized

• Square Payroll has dramatically reduced the time it takes to process payroll.
• We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.

Incentivized