It's great for intercepting and changing login request. For one client i had done testing of their website, and after intercepting and changing the request, I got IDOR vulnerability and it's a very high vulnerability i gave it in the report, and with the BAPP store, I downloaded the IIS TILDE enumeration and got a vulnerability.
Wireshark is great for enterprise networks with large amounts of data traversing the network that need a way to filter and inspect specific traffic by specific parameters (i.e. destination / source IP address, host, or type). There are use-cases for smaller environments, but the amount of time needed to learn how to effectively use the tool may not be beneficial for home / small office users.
The interface is a big problem: No matter how many features a software provides you, if the features are not well presented, you will miss most of them when they are actually required. The presentation of the software should be improvised and made more presentable.
Tutorial videos for beginners: This software lacks a lot in tutorials. A beginner almost wastes most of the time in finding and understanding the features and the implementation of the same. The software vendor should work on providing more in-depth videos so that people can learn and understand the concepts.
It is beginner-friendly as far as installation, but it could use a tutorial.
Perhaps there is a way to do this already, but I haven't yet seen it. It would be nice if it could be integrated with a network package that could detect network anomalies, fire up an automated packet analysis, and send a report to an administrator.
Easy to use once you learn it; however, the user interface is not very intuitive at first view. Port Swigger does provide a lot of video resources for self-paced learning which helps. Most of the end users for PortSwigger Burp Suite will be technical and should be able to learn the product with the free resources.
It's very simple and easy to use, although individuals not used to managing and administering networks would take some time to get familiar with it. Once they have mastered use of the application, it's easy to stay knowledgeable about it, iteration after iteration. It is well supported online through an open-source community network of professionals who are helpful in imparting knowledge and in providing assistance.
BurpSuite does not have an amazing customer support. All the major help that you will find is from public forums and Google. Although you will find all the required information on Google, still at time professional support helps you solve the problem in much less time and make your operations go smoothly.
I don't believe Wireshark has "true" support as the software is open source. However, there is an active & friendly community around Wireshark that are more than happy to help answer questions. From a comprehensive Wiki and FAQ section on the site to the Ask a Question forum and bug tracker section, there's plenty of support options to make sure your questions and issues are addressed.
Burp Suite stacks up fairly well against these other two products both of which are quite expensive to license. The best other product I would suggest is OWASP Zed Attack Proxy or ZAP. It performs quite well and the cost of the product is free. ZAP is an Open Source product. If, however, you do not want to use an open source product I would either go with Burp Suite or look into the more expensive Rapid7 AppSpider.
[Wireshark] is just the go-to application. It's the tool that is taught with in school and at trade conferences. We have not had a need to even look at other tools. It's free, it had a ton of functionality, and it just works without complaint.