TrustRadius

Pluspoint vs. PowerReviews

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pluspoint
Score 0.0 out of 10
N/A
Pluspoint helps multi-location businesses and franchises to boost their local SEO to attract more organic traffic by providing automation solution for managing customer reviews. With its help businesses can collect customer feedback through various channels including email, SMS, WhatsApp, and QR codes, intercept negative reviews with real-time alerts and get more positive reviews on major platforms like Google, Facebook, TripAdvisor and others.N/A
PowerReviews
Score 7.8 out of 10
N/A
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.N/A
Pricing
PluspointPowerReviews
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PluspointPowerReviews
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
PluspointPowerReviews
Best Alternatives
PluspointPowerReviews
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
Bazaarvoice
Bazaarvoice
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PluspointPowerReviews
Likelihood to Recommend
-
(0 ratings)
7.9
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
PluspointPowerReviews
Likelihood to Recommend
No answers on this topic
PowerReviews is a great tool for outside customers to leave reviews, however, it is not very friendly for the team that is taking the information, analyzing it, and trying to learn from it. Their website can be much improved for ease of use, additionally, it may just be my server, but it takes a lot of time for information to load, even if the review volume is 0. Just all the baggage that comes with the page loading makes it slow
Verified User
Anonymous
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Pros
No answers on this topic
  • Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
  • The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
  • Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
  • Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
  • Good value compared to the other major player in the consumer review space.
Verified User
Anonymous
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Cons
No answers on this topic
  • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
  • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
Jonathan Strupek | TrustRadius Reviewer
Jonathan Strupek
Marketing Manager
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Support Rating
No answers on this topic
The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
PowerReviews provided the best balance of price and value. bazaarvoice is popular in the industry but when we compared pricing and features we did not see any compelling reason to spend more. PowerReviews also had the easiest team to work with in the sales process, and that has continued into the engagement.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • Custom components and PowerReviews API can display positive customer feedback from an element.
  • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
  • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
Sumon K Chowdhury | TrustRadius Reviewer
Sumon K Chowdhury
Asst. Software Specialist
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ScreenShots

Pluspoint Screenshots

Screenshot of Featuring shortcuts and detailed metrics used to manage customer feedback, track a business's online reputation, and build customer loyalty.Screenshot of Pluspoint's platform allows clients to manage their reviews across multiple review platforms, including Google, Facebook, TripAdvisor, and others, in one place.Screenshot of By using features like NPS rating distribution, response rating distribution and sentiment trends, businesses can monitor their progress and pinpoint areas for improvement.Screenshot of Detecting the connotation of a keyword in a review enables businesses to evaluate whether it was mentioned positively or negatively, offering valuable insights into customer sentiment towards their products or services.Screenshot of Encouraging the sharing of positive reviews and promptly responding to negative ones, businesses can enhance their overall customer experience and expand their online presence through the use of Pluspoint.