Planview Hub vs. UiPath Integration Service

Planview TaskTop Hub is very well suited to implement the integrations to synchronise data such as requirement, task, bugs. We have very good experience with the integration between Jama and Jira as well as between two Jama instances. In the context test management, related to Test steps in a test case, it's quite complicated. Test Case synchronization between two Jama instances works with Steps. But we aren't able to implement the synchronisation of Test Cases including Steps to such Plugin of Jira like Xephyr.

Incentivized

Cloud Elements shines when you want to offer multiple options to the user on a type of system, such as supporting integration to CRM and wanting to offer Dynamics, Salesforce, and HubSpot on equal footing. If you only have a single integration with a single system, using Cloud Elements adds an unnecessary layer of abstraction.

Incentivized

• Allows for one- vs bi-directional field flow which is useful per segment
• Allows for the relationship mapping of Parent/Child cards
• Allows for customization of mapped fields

• The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc.
• Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function.
• Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable.

Incentivized

• I'd like to see more robust reporting capabilities available from the UI.

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• The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch.

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Planview TaskTop Hub supports our use cases. I think its continuous development goes in the right direction.

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A great integration tool, which comes with a wide range of supported end tools. Planview TaskTop Hub works with an integration concept that maximizes the scalability and flexibility of integrations across more than just two tools. For example, from our experience, we started with the integration between Jama Connect and Jira. We were able to extend our integration concept to a new tool, Pro Cloud Server, by ourselves. The element was synced within 10 minutes.

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We're hosting Planview TaskTop Hub by ourselves. The availability was good until now. A part of that, we have a strict plan for the quality control on any update of both Hub and End tools to avoid as much as possibily any disruptions.

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Planview TaskTop Hub does generate traffic for some end tools. It is still in an acceptable range. For certain kind of retry to resolve issue in synchronizing relationships, an additional manual attention was required.

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I was considering giving a rating between 9 and 10. Overall, the support has been very good so far. However, I have noticed that the members of the support team have varying levels of know-how about Planview TaskTop Hub. When a ticket about a complex technical issue reaches a member such as Christoph T., Sr. Customer Engineer, the analysis is done thoroughly, and a sustainable solution is provided. With other members of the support team, the experience might be different.

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We've received a good, in-deep training from Christoph T. during the implementation phase.

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The integration documentation was sufficient.

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We had a very good collaboration with the enabling team from Tasktop in 2018. The enablement program was adequately structured, starting with building an integration concept based on use cases of the synchronized data. The training provided a good foundation for us to operate and maintain the tool. The tool administration and architecture were straightforward.

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Jira Align does not synch items outside of JIRA and Azure Dev Ops; TT Hub is specifically utilized to address connections to various other SDLC application.

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At the time we found Cloud Elements we found no other option that had a Unified API for cloud storage providers.

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We don't need to deploy Planview TaskTop Hub in other units but we could extend the integration to cover the new data, new data type and new projects.

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• We track monthly updates and each month there are typically over 30,000 updates being made which we know is saving time.

• Not my area of expertise, but it made my job as an implementer much easier, especially after finishing the first integration.

Incentivized