Planview ChangePoint vs. ZenTao

Changepoint is well-suited for consulting firms and other companies that charge clients for their time and have a need for significant project-management capabilities along with reporting and invoicing. It is not well-suited for companies that want a more basic solution to time reporting and expense reimbursement. The key questions to ask during the selection process revolve around this basic question: how are you going to use this software? Though it has a lot of functionality, the learning curve is steep and basic functionality is not as easy as one would expect.

Our own dev team has been using ZenTao to manage so many of the products we have been developed, we use it to manage product backlog, sprint, task, bug, and case. We have been using this tool so much and we don't think we will immigrate to any other software. Thanks ZenTao, you earn an 8 from us.

• There are lots of reporting options. Once you figure out how to work the parameters of a report, the system is able to provide detailed and accurate compilations of data. There are also many custom reports than can be setup, as well. In my experience, we have told Changepoint PSA administrators what kind of report we were needed and they set it up for us, available in a 'custom reports' folder.
• You can have several things open at once -- 'portals'. These are up at the top of the screen, much like how Google Chrome has tabs at the top. This is useful.

• Test management tool.
• Application management tool.
• Email reminder and instant messenger integration.
• Calendar.

• The site could become slow with high volumes of traffic. This may have been due to the way that our infrastructure was setup.
• Analytic reporting was not available in the version that we used. We created external reports to slice and dice the data and view it as the business demanded.

• [I feel] they should provide an update.
• It is buggy [in my experience].
• [I believe] its interface needs more improvement and should be less complicated for beginners especially.

Sometimes the decision to renew boils down to an old adage "if it isn't broken don't fix it". Previous to moving to Changepoint, it was obvious that we needed a better project management tool. Projects we completed on time but the time zone difference between the teams and several iterations of back and forth caused a number of communication issues with projects. The difference is night and day.

It could be more intuitive and user friendly.

The system predates me as I was not working for the company when the solution was chosen - I understand this may have been an 'overpromise, underdeliver' scenario. However, we are now moving towards replacing it with Supportworks - and having seen Supportworks in action I genuinely cannot wait to switch from Changepoint and move on...

Incentivized

The features and the flexibility in Workfront were less and were not so sufficient for us as we needed something more. We were paying a high rate for almost nothing in the case of Workfront. So ZenTao is a perfect option when it comes to project management and we have witnessed an uplift in our business after ZenTao.

• Our ability to maintain a global IS Scorecard helped us to maintain a focus on completing projects on time and within budget.
• Having a single instance of Changepoint with projects aligned to specific portfolios helps senior management to maintain a focus on the investment of IS resources. It is foundational to our governance processes.

• It can improve the employee experience, and in turn engagement, by ensuring that staff members’ interaction with the ZenTao in their daily work is positive and productive.
• Project management is smoother and improves your work efficiency.
• Compared with other project management software on the market, ZenTao's price is very affordable.