Planday vs. When I Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Planday
Score 9.0 out of 10
N/A
Planday is online and mobile employee scheduling software designed to help shift-based businesses plan and communicate shifts, manage absences and leave, simplify hour registration, and streamline their payroll processes. Planday also facilitates simple team communication across the organization via SMS, emails and app notifications while storing employee information and contact details in one single place.
$2
per user per month
When I Work
Score 8.6 out of 10
N/A
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.
$2.50
per month per user
Pricing
PlandayWhen I Work
Editions & Modules
Starter
$2
per user per month
Plus
$4
per user per month
Essentials
$2.50
per month per user
Essentials + Attendance
$4
per month per user
Pro
$5
per month per user
Pro + Attendance
$7
per month per user
Premium
$8
per month per user
Premium + Attendance
$10
per month per user
Offerings
Pricing Offerings
PlandayWhen I Work
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
PlandayWhen I Work
User Ratings
PlandayWhen I Work
Likelihood to Recommend
8.0
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
-
(0 ratings)
8.7
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
PlandayWhen I Work
Likelihood to Recommend
This is very well suited where there is a rotating support structure with larger teams involved. Our department as a whole has 16 full-time team members, with 4 people per team. The management of absences such as annual leave, alongside busy schedules or even seasonal downtime, is a breeze with Planday.
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I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
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Pros
  • Team Scheduling
  • Team Communication
  • Employee Time Keeping
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  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
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Cons
  • Has a rigid structure, so there is only one way to do any particular task.
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  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
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Likelihood to Renew
No answers on this topic
It's a powerful tool for employee management and intuitive to use.
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Usability
No answers on this topic
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
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Support Rating
No answers on this topic
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
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Implementation Rating
No answers on this topic
Make certain your team knows how to turn off alerts and utilise the system.
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Alternatives Considered
Ultimately Planday is the perfect tool for simple straightforward team time management, communication and scheduling. I would like to see a task management feature added to Planday and perhaps some integration for employee rewards. Planday is leaps and bounds above Quickbooks Time, and TimeClock Plus but falls behind Deputy only slightly by having less features available. Overall I would recommend Planday to any small business owner with a team of 5-20
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When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
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Return on Investment
  • Employee profiles - 99% of employee profiles are up to date with right work info/ID/contracts & personal details, compared to previous 50% (estimated)
  • Wages - consistently reviewed through Planday and updated to reflect sales, busy & non busy periods
  • Schedules - more efficient scheduling & accurate hours logged and therefore, translated to pay - consistent and efficient monitoring by head office/ops team and managers at site level, through clock in and out system.
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  • Compared to what I've used before, When I Work allows you to interact with your staff more than other scheduling apps.
  • Though I don't know the cost, I was told it was cheaper than it's counterparts.
  • The app doesn't have all of the features as the full website, but it's pretty close.
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ScreenShots

Planday Screenshots

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