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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Salesmate

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: …

    $29

    per month per user

    Pricing
    PipedriveSalesmate
    Editions & Modules
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Basic
    $29
    per month per user
    Pro
    $49
    per month per user
    Business
    $79
    per month per user
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    PipedriveSalesmate
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits
    More Pricing Information
    Community Pulse
    PipedriveSalesmate
    Considered Both Products
    Pipedrive Inc.
    No answer on this topic
    Rapidops, Inc.
    Chose Salesmate
    Salesmate was a good trade-off in pricing, features and possibilites: we started with a very simple pipeline management and then we slowly added some new features that we were already paying for in the basic/pro level. No need to upgrade to higher cost solutions to have full …
    Incentivized
    Chose Salesmate
    It's definitely better in terms of ease of use and customer support
    Incentivized
    Chose Salesmate
    I can't even remember them all. It simply blows them out of the water. I'm not being paid for this. It's the best I've found for my business.
    Incentivized
    Chose Salesmate
    Very similar in overall layout and user experience...but the features blow these others out of the water. Where alternative solutions had features either lacking or as an upgrade (ie having to spend an extra $10-$30/month/user) Salesmate has these features out-of-the-box.
    Incentivized
    Chose Salesmate
    None of these [provided] anywhere near the quality (and ease of use) of email tracking and syncing versus Salesmate. On top of this, Salesmate trumps all of the above on design, general ease of use, and database management.
    Incentivized
    Chose Salesmate
    The workflow automation and CRM.
    The customer service from Salesmate is the best I've had to deal with!
    Incentivized
    Chose Salesmate
    Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the …
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    21 Answers
    100%
    Would buy again
    48 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    20 Answers
    100%
    Delivers good value for the price
    46 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    21 Answers
    98%
    Happy with the feature set
    47 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    100%
    Lived up to sales and marketing promises
    44 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    16 Answers
    98%
    Implementation went as expected
    43 Answers
    Features
    PipedriveSalesmate
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipedrive and Salesmate
    Feature
    Pipedrive
    6.7
    61 Ratings
    14% below category average
    Salesmate
    8.0
    46 Ratings
    4% above category average
    Customer data management / contact management7.717 Ratings10.045 Ratings
    Workflow management5.714 Ratings9.945 Ratings
    Territory management6.09 Ratings9.09 Ratings
    Opportunity management8.359 Ratings9.941 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.057 Ratings7.345 Ratings
    Contract management5.010 Ratings6.028 Ratings
    Quote & order management5.08 Ratings5.626 Ratings
    Interaction tracking8.014 Ratings7.839 Ratings
    Channel / partner relationship management6.711 Ratings6.930 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipedrive and Salesmate
    Feature
    Pipedrive
    2.9
    7 Ratings
    89% below category average
    Salesmate
    7.7
    19 Ratings
    2% above category average
    Case management4.76 Ratings7.417 Ratings
    Call center management1.15 Ratings7.918 Ratings
    Help desk management3.16 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipedrive and Salesmate
    Feature
    Pipedrive
    6.0
    42 Ratings
    23% below category average
    Salesmate
    6.3
    44 Ratings
    18% below category average
    Lead management5.742 Ratings6.743 Ratings
    Email marketing6.46 Ratings6.042 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipedrive and Salesmate
    Feature
    Pipedrive
    5.9
    60 Ratings
    25% below category average
    Salesmate
    8.4
    41 Ratings
    10% above category average
    Task management7.757 Ratings8.941 Ratings
    Billing and invoicing management4.15 Ratings00 Ratings
    Reporting6.056 Ratings7.937 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipedrive and Salesmate
    Feature
    Pipedrive
    6.8
    62 Ratings
    11% below category average
    Salesmate
    7.6
    43 Ratings
    0% above category average
    Forecasting6.313 Ratings7.831 Ratings
    Pipeline visualization8.062 Ratings7.843 Ratings
    Customizable reports6.010 Ratings7.137 Ratings
    Customization
    Comparison of Customization features of Pipedrive and Salesmate
    Feature
    Pipedrive
    4.8
    58 Ratings
    44% below category average
    Salesmate
    6.9
    45 Ratings
    8% below category average
    Custom fields5.458 Ratings7.344 Ratings
    Custom objects6.048 Ratings6.733 Ratings
    Scripting environment1.04 Ratings6.521 Ratings
    API for custom integration6.741 Ratings7.127 Ratings
    Security
    Comparison of Security features of Pipedrive and Salesmate
    Feature
    Pipedrive
    5.9
    56 Ratings
    34% below category average
    Salesmate
    8.0
    41 Ratings
    4% below category average
    Single sign-on capability6.112 Ratings7.834 Ratings
    Role-based user permissions5.754 Ratings8.239 Ratings
    Social CRM
    Comparison of Social CRM features of Pipedrive and Salesmate
    Feature
    Pipedrive
    1.1
    5 Ratings
    148% below category average
    Salesmate
    -
    Ratings
    Social data1.15 Ratings00 Ratings
    Social engagement1.15 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipedrive and Salesmate
    Feature
    Pipedrive
    3.6
    7 Ratings
    68% below category average
    Salesmate
    7.0
    35 Ratings
    5% below category average
    Marketing automation3.67 Ratings7.035 Ratings
    Compensation management3.54 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipedrive and Salesmate
    Feature
    Pipedrive
    7.4
    55 Ratings
    1% above category average
    Salesmate
    6.3
    42 Ratings
    15% below category average
    Mobile access7.455 Ratings6.342 Ratings
    Best Alternatives
    PipedriveSalesmate
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PipedriveSalesmate
    Likelihood to Recommend
    7.6
    (65 ratings)
    10.0
    (46 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    9.1
    (2 ratings)
    Usability
    9.7
    (18 ratings)
    10.0
    (45 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.5
    (15 ratings)
    1.4
    (42 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    PipedriveSalesmate
    Likelihood to Recommend
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Rapidops, Inc.
    Salesmate gives us everything we need as a small business, with a clear interface, and can adapt to any business. If I was being ultra picky, I would perhaps suggest the ability to remove or hide certain modules not applicable to our niche, e.g., we are a B2C business, so the company module is not really useable for us, but this is not a negative by any means.
    Read full review
    Pros
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Rapidops, Inc.
    • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
    • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
    • Integration with other apps is good; I use QuickBooks and DocuSign.
    • Customer service is very good.
    Read full review
    Cons
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Rapidops, Inc.
    • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
    • The dashboard button is pointless if it still makes you choose between legacy or classic.
    Read full review
    Likelihood to Renew
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Rapidops, Inc.
    Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
    Incentivized
    Read full review
    Usability
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Rapidops, Inc.
    It's so easy, and the support is top notch and I love Salesmate. Seriously the best CRM on the market right now, which I was able to customize exactly the way I needed to, with their support with me every step of the way. I will be working with SalesMate for a long time if not forever.
    Read full review
    Support Rating
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Rapidops, Inc.
    The support team at Salesmate is top-notch. They provide live chat support within the platform and answer typically in under a minute. They are always incredibly quick to respond to questions and provide insightful information. Getting started on the platform is easy as you always have support nearby.
    Read full review
    Implementation Rating
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Rapidops, Inc.
    No - All very straightforward and simple.
    Read full review
    Alternatives Considered
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Rapidops, Inc.
    Very similar in overall layout and user experience...but the features blow these others out of the water. Where alternative solutions had features either lacking or as an upgrade (ie having to spend an extra $10-$30/month/user) Salesmate has these features out-of-the-box
    Read full review
    Return on Investment
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    Rapidops, Inc.
    • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
    • It does a whole load of outreach for me. It's seamless.
    • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
    Read full review
    ScreenShots

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Salesmate Screenshots

    Screenshot of Track your deals through a sales pipeline. Close more deals by staying focused and organized.Screenshot of With our mobile applications, your reps can enjoy using Salesmate on the road.Screenshot of Workflow automation can automate touchpoints, outreach, and more. Keep your team focused on what they need to do without having them to complete manual tasks.Screenshot of Understand your sales team's productivity. We have reports that will show your top and lowest performers. This will give management actionable insights to help the team perform better.Screenshot of Built-in calling and texting makes Salesmate a turnkey solution to onboard any new sales rep in your office or remote.