PingOne from Ping Identity vs. Symantec SiteMinder

The products we're using work well and are reliable. We've had very few outages, and when we have, their support team has been highly responsive and addressed the issues quickly. They are very customer focused and have been great partners throughout the relationship. I'm looking to adopt more of their technologies over the coming year.

We currently are working to set up Single Sign On and auto provisioning with a new vendor. Symantec SiteMinder visualizes things like SAML responses and assertion attributes within the console extremely clearly. This makes making adjustments on the Vendor's side or even working with Vendor support clear and effective. The only time I would avoid trying use Symantec SiteMinder as a local IDP would be when I am trying to minimize complexity or overhead troubleshooting needs.

Incentivized

• PingFederate is feature-rich, and quickly updated with the latest standards and profiles. This gives us more tools to apply identity standards to modern business challenges.
• PingFederate and PingCentral were also easy to deploy within docker containers and weave into an infra-as-code deployment, keeping operational overhead low.
• PingID has an array of supported authenticators for nearly every use case, and early FIDO2 support has us looking into moving to passwordless much more quickly than I had anticipated.

Incentivized

• Federation Services
• Detailed logging for troubleshooting
• Console management is clear and easy to use for less experienced techs

Incentivized

• I believe it is very secure & not sure if it needs any improvement as such
• Only suggestion would be it should not ask users to re-confirm if the session is still active

Incentivized

• Guided tutorials within the console
• Visual connection testing
• Support can be difficult to contact

Incentivized

Easy to use; all UI's are user friendly and easy to learn.[The] possibility to use API is [a] big value as well. We really like integration with CyberArk; with it we can manage privileged accounts according to company standards without breaking any rules, and we can be 100% sure that only approved persons will have administrative access.

6.5 Symantec SiteMinder's usability is high but the barrier to entry can be intimidating for an unfamiliar user. Symantec SiteMinder support can be difficult to get a hold of when needed leading to situations where you're not sure how to proceed. Overall, if you have experience with SSO, federations, SAML, and IDP's, then you will be fine

Incentivized

For our enterprise, they've assigned a customer success manager to ensure our needs are being addressed, and that person is top notch in knowing our priorities, enhancement requests, and open cases. Every time we've needed to engage support for a problem or a how-to question, they've been highly responsive and followed up with us to ensure the case was completely resolved. Their support personnel are highly skilled and trained. This is a very customer-centric company.

We tested PingOne but our security team was not happy with it (because of cloud exposure). We tested PingId as well but our security team was not happy with it (because of cloud exposure). We [spent] some time on PingDataGovernance but so far we don't have any use case for this product. We started exploration for PingDataSync (to synchronize two different LDAP directories), [and] so far it looks promising.

We use Microsoft Windows Azure AD which can act similarly in comparison to Symantec SiteMinder. While this experience is somewhat narrow, Symantec SiteMinder seems to have more flexability/customization and caters to the crown that prefers to automate and work with linux. I am less familiar with Azure's automated abilities, however, Symantec SiteMinder allows to automate various factors that already line up with our existing Linux environment and setup

Incentivized

• it is positive with saving the cost
• some drawback with aging solution
• directory is solid and provide lots of cost saving

Incentivized

• Extremely flexible/customizable partnership federations
• Consolidation of SSO settings in one place
• Requires more knowledge and therefore more time training

Incentivized