Phorest vs. Timely Booking and Client Management Software

It's well suited if you own a salon and are looking for a software to manage all of your needs - stock/inventory, staff schedules, client bookings and rebookings. It's more salon focused than clinic focused (e.g. if you have a wellness center it's not ideal for consent forms for example). Changing staff price offering is a bit time consuming.

Hairdressers or massage salons, the places where they are too busy to take an appointment via the phone effectively. Places with high pace client walkthrough and multiple staff members. Timely is perfect for environments like that as it would assist in automating a huge part of the admin processes. In my experience using it for high-value services, [it has] proven to be a sales killer due to two main reasons: 1) Booking process taking so long, that a lot of clients change their mind or just call, as for the money that they are saying they are expecting better service. 2) Shows price only at the end of the process, which clients don't like, they want to know price upfront.

Incentivized

• Appointment scheduling
• SMS Reminders
• Rebooking SMS
• Support
• Managing Clients

• Scheduling appointments
• Online bookings
• Rebooking emails and texts
• Friendly interface
• Great tech

Incentivized

• Better UI/UX - more intuitive to use
• Better customer service support
• Would prefer more hand holding during onboarding experience

• Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
• Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
• Event/Class booking does not allow you to book more than 1 ticket at the time

Incentivized

Phorest is a more modern software, although it can still be more intuitive to use its much better than other options out there. I feel it works great for someone who has been using salon software for many years and wants to upgrade to something more modern, or for someone who is switching over from pen and paper to manage their appointments

Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.

Incentivized

• More organization
• Helped with business processes

• Cost efficient because of discounts
• Regular customers gets a lot of concessions
• A little higher for non-regular customers

Incentivized