CallFire vs. PhoneBurner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.7 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
PhoneBurner
Score 8.0 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$165
per month per user
Pricing
CallFirePhoneBurner
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
Standard
$165
per month per user
Professional
$195
per month per user
Premium
$215
per month per user
Offerings
Pricing Offerings
CallFirePhoneBurner
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details15% discount available with an annual contract. No setup fees. No per minutes fees. No credit card free trial. Admin account is free unless engaged in dialing.
More Pricing Information
Community Pulse
CallFirePhoneBurner
Features
CallFirePhoneBurner
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.6
Ratings
5% below category average
PhoneBurner
-
Ratings
Hosted PBX6.00 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.00 Ratings00 Ratings
User templates7.00 Ratings00 Ratings
Call reports7.20 Ratings00 Ratings
Directory of employee names9.00 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
Ratings
11% above category average
PhoneBurner
-
Ratings
Answering rules8.00 Ratings00 Ratings
Call recording10.00 Ratings00 Ratings
Call park8.50 Ratings00 Ratings
Call screening10.00 Ratings00 Ratings
Message alerts10.00 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
Ratings
23% above category average
PhoneBurner
-
Ratings
Video conferencing10.00 Ratings00 Ratings
Audio conferencing10.00 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
Ratings
5% above category average
PhoneBurner
-
Ratings
Mobile app for iOS8.50 Ratings00 Ratings
Mobile app for Android8.00 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
CallFire
-
Ratings
PhoneBurner
7.4
Ratings
3% above category average
Contact preview00 Ratings8.60 Ratings
Dialer-CRM integration00 Ratings6.70 Ratings
Call notes & tags00 Ratings5.80 Ratings
Automatic call logging00 Ratings8.70 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
CallFire
-
Ratings
PhoneBurner
9.2
Ratings
19% above category average
Outbound dialing00 Ratings9.00 Ratings
Inbound routing00 Ratings8.90 Ratings
Custom caller ID00 Ratings9.00 Ratings
Click-to-call00 Ratings9.30 Ratings
Recorded voicemail drop00 Ratings9.80 Ratings
Dialer contact import00 Ratings9.40 Ratings
Campaign & list management00 Ratings9.40 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
CallFire
-
Ratings
PhoneBurner
9.2
Ratings
20% above category average
Follow-up calls00 Ratings9.40 Ratings
Dialer reporting & analytics00 Ratings8.70 Ratings
Dialer compliance00 Ratings9.40 Ratings
Best Alternatives
CallFirePhoneBurner
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallFirePhoneBurner
Likelihood to Recommend
9.4
(0 ratings)
6.5
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.3
(0 ratings)
Support Rating
-
(0 ratings)
8.6
(0 ratings)
User Testimonials
CallFirePhoneBurner
Likelihood to Recommend
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
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I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy.
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Pros
  • CallFire has amazing organization as far as categories and campaigns and all aspects go.
  • It is very easy to use and understand! Very user friendly.
  • Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.
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  • It is super easy to upload the lead list and keep everything in a unified and easy to use record.
  • Time savings in the case of calling more than 50 people during a single day for example.
  • Extremely friendly interface and reliable software.
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Cons
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
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  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
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Likelihood to Renew
There is no reason not to, it has proven effective in the usage
Read full review
No answers on this topic
Usability
No answers on this topic
The capacity to stack enormous records and dial those down quickly, without manual cycles, is the best aspect of the application. Another incredible component is the more current rundown stacking device, which permits you to make another envelope for the contacts on the fly, settling on sorted out decision crusades truly simple to begin.
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Support Rating
No answers on this topic
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
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Alternatives Considered
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.
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We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
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Return on Investment
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
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  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Read full review
ScreenShots

PhoneBurner Screenshots

Screenshot of the dialing interfaceScreenshot of PhoneBurner's spam flag and answer rate solutionScreenshot of an overview of PhoneBurner's lead routingScreenshot of an illustration of a call workflowScreenshot of PhoneBurner's inbuilt analyticsScreenshot of Connect Scores pickup probability