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Paytronix Customer Experience Platform vs. SessionM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Paytronix Customer Experience Platform

    Score9.8 out of 10
    N/APaytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as a platform to enable rapid processing of digital orders.N/A

    SessionM

    Score10 out of 10
    N/ASessionM is a customer engagement platform that combines customer data management, loyalty program and offer management, and cross-channel campaign management (SMS, email, push, and in-app messages).N/A
    Pricing
    Paytronix Customer Experience PlatformSessionM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Paytronix Customer Experience PlatformSessionM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    Paytronix Customer Experience PlatformSessionM
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Paytronix Customer Experience PlatformSessionM
    Likelihood to Recommend
    Paytronix Systems
    Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.
    Incentivized
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    SessionM
    SessionM is ideal for enterprise restaurants, brands, and organizations to build and drive loyal behaviors via technology platforms. They've built their system via robust APIs integrations, but are now diving into a white label app system that allows smaller brands (100 units+) to utilize their incredible technology in their own brand, as opposed to just bigger players. They're the best at what they do.
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    Pros
    Paytronix Systems
    • Online agency for customers
    • Excellent web services for administration
    • Detailed customer service reports
    • Fraud detection
    • Number of reports available
    • Customer service available
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    SessionM
    • Using data science to determine guest tendencies and actions: their system is incredibly smart and tracks historical actions to guess/estimate future actions, and creating programs to influence those actions.
    • Integrated communication platforms to speak to all of our guests within various tactics—email, push notifications, text messages, in-app messages, etc.
    • Loyalty management & CRM: creating and managing a program that runs consistently across the system.
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    Cons
    Paytronix Systems
    • Building reports could be easier
    • Integration with some systems can be tricky
    • Account filters for reports
    • Could be better at outreach to customers
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    SessionM
    • Some improvement could be made on their integrations process with all platforms (olo, monkey media, etc.).
    Incentivized
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    Alternatives Considered
    Paytronix Systems
    No answers on this topic
    SessionM
    SessionM was light years ahead of Fishbowl, in the data science tendency assumptions that are built into the system, plus they don't offer an app for your brand to use. You'd have to employ a 3rd vendor to manage that. It's also important to note that SessionM sees ALL guests and POS content in the system, not just loyalty identified transactions.
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    Return on Investment
    Paytronix Systems
    • Helps us establish customer loyalty for those new to the area
    • Assists in building sales for the next quarter with gift card promotions we run
    • Brand loyalty
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    SessionM
    • Our work with SessionM has been so incredibly impactful to our brand loyal guests, and the value they bring to our brand. For example, our loyal guests are worth $100+ more than our non-loyalty guests.
    Incentivized
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