PayScale MarketPay vs. Salesforce Spiff

If you have someone in your organization well-versed in compensation and compensation analysis, PS MP is a great fit and they will be able to onboard and leverage it very quickly. Moreover, if you have roles within your organization that are fairly standard and akin to similar roles in other organizations, you will get a lot out of the majority of matches that PS MP suggests. However, if you've made your roles a little bit more nuanced or "outside of the box" you may have difficulty finding a sufficient match and have to make concessions. If you are in a region where PS MP might not provide enough data, you may need to do a bit of extra leg-work and analysis on your own to settle on where your pay ranges and the like should be. Given the cost of PS MP, it's worth considering based on your workforce and your commitment to compensation analysis and the conversations around it whether it's truly going to provide adequate ROI.

Incentivized

Spiff is a great tool for tracking your commissions - it’s rare in that it’s a valuable tool that I only need to look at once or twice a month. It does exactly the job that it needs to do.

• Detailed view of the market rates for roles within the organization provides the ability to pay our employees at our chosen rate with confidence.
• Updated data to ensure that we are keeping pace--you're not stuck with outdated data that some annual salary surveys provide.
• The market available for analysis are robust, and we're not simply looking at a single city, region, or country. You can usually get as grand or as granular as you like in reviewing available data.

Incentivized

• Great UI that can easily break down each account and all adjustments as well as base calculations at any level.
• Amazing support team with almost real time support via Slack and email.
• Listens and implements product feedback quickly. Some features I have asked for are delivered within a quarter.

Incentivized

• There is a bit of a learning curve--if you're looking to get others involved who are not fluent in compensation data and analysis, it can be complicated and involved. It could benefit from additional tips and walkthroughs for newer users outside of the support that PayScale provides through your designated PS employee/account manager.
• Being a Canadian company, the data isn't always as robust as it is for American companies. Larger cities are almost always represented and while you can often get data for the smaller areas, the data is not sufficient enough to always provide the best confidence (e.g. 5.0 reports vs. lower rated ones).
• It does not work for every job, and you may find that you need to stretch definitions a bit as you may have roles that don't fix the exact mold that they are closest to in PayScale. This is especially true in insurance, where the role of underwriter or claims adjuster may differ significantly based on the organization's business.

Incentivized

• Some formulas and coding are not that intuitive.
• Sometimes Spiff is too transparent with the information that is shared on the reps' plans from a front-end perspective.
• There are many workarounds that we code (specifically with statement cards on the front-end) that take more time.

Incentivized

it does everything it needs to and is expected to at a perfection! I have zero issues with the product. My favorite thing is the user interface is so easy to use, props to the product team for making something so easy to use and appealing to the eye. its great!

Incentivized

Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks

Incentivized

In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.

Incentivized

Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.

Incentivized

Support is great as PayScale provides you with a dedicated staff member similar to Account Manager that helps ensure you stay on track and you get what you need out of the product. Additionally, onboarding support is provided where needed, and you never feel as though you're not close to the support you need. PayScale support is great!

Incentivized

I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.

The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.

Incentivized

Not involved

Incentivized

We haven't used any similar products, as the organization previously relied on salary surveys completed within a group of similar companies and market surveys. The downside of such surveys was the limited or not relevant datasets and the timing of them as they did not keep pace with the market and were always essentially 6-12 months behind the curve.

Incentivized

I have only tried the manual way of receiving statements via email with the actual report being attached as an Excel file. This makes it hard to track and raise questions if there are concerns with the statement. Having to submit a query via email is also too clunky and too time consuming.

Incentivized

We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.

Incentivized

• Positive: Ability to better understand where our pay is relative to the market and ensure that we are paying competitively and attracting the best possible talent.
• Positive: We can have more informed compensation conversations with staff about their pay and why we pay the way we do. We can define our compensation philosophy and build a plan to move forward and ensure we keep staff informed.
• Neutral Impact: While PS MP can be robust for certain jobs, using it as a unified platform within the organization is not without its challenges as some jobs just don't quite fit the data provided and we need to make some concessions. While there are benefits to the data, the additional work and less confidence makes those benefits a bit of a wash in the end.
• Negative: There has been no negative impact of using PS MP overall to this point.

Incentivized

• Definitely increased transparency into compensation calculation and rules
• I don't know if there is a tangible ROI for what we are using now, but I personally like the confidence it gives me to know how much I'm getting paid.
• Potentially improved productivity because we're not having to calculate our commissions on our own.

Incentivized