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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PayPal Zettle

    Score7.7 out of 10
    N/APayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and inventory management features. The pricing structure for payment processing is: 2.7% per US card swipe. 3.5% + $0.15 to key in cards. 2.9% + $0.30 to invoice. 1% for cross-border transfers.N/A

    RetailEdge

    Score7.5 out of 10
    N/ARetailEdge is a point of sale solution with features such as inventory management, customer relationship management, and mobile deplyoment.N/A
    Pricing
    PayPal ZettleRetailEdge
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PayPal ZettleRetailEdge
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    PayPal ZettleRetailEdge
    Considered Both Products
    PayPal
    No answer on this topic
    High Meadow Business Solutions
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    15 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    15 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    14 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Best Alternatives
    PayPal ZettleRetailEdge
    Small Businesses
    Square POS
    Score10 out of 10
    Square POS
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PayPal ZettleRetailEdge
    Likelihood to Recommend
    7.9
    (20 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    PayPal ZettleRetailEdge
    Likelihood to Recommend
    PayPal
    I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
    Incentivized
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    High Meadow Business Solutions
    Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
    Incentivized
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    Pros
    PayPal
    • The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS.
    • Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS.
    • It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email.
    Incentivized
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    High Meadow Business Solutions
    • The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
    • Gift card issuing and redeeming was very easy and simple to track
    • Individual user id's meant we could track sales for contests and customer service issues as well
    Incentivized
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    Cons
    PayPal
    • While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site.
    • In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful.
    • Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong.
    • Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops.
    Incentivized
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    High Meadow Business Solutions
    • Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
    • Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
    Incentivized
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    Likelihood to Renew
    PayPal
    There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Usability
    PayPal
    Very easy to use for both the business owner and the customer. We feel confident using it because we know that our customers information and payments are protected. And our customers know that if anything happens with their orders or they need protection for their purchases it is going to be there with PayPal Zettle. We tried several less remembered names, and it just didn't garner orders like when we switched to PayPal Zettle.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Reliability and Availability
    PayPal
    Adding skus was down for 1hr one day, otherwise have never experienced an outage.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Performance
    PayPal
    Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Support Rating
    PayPal
    Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Implementation Rating
    PayPal
    It went very smoothly.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Alternatives Considered
    PayPal
    The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
    Incentivized
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    High Meadow Business Solutions
    Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.
    Incentivized
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    Contract Terms and Pricing Model
    PayPal
    There is no contract, there is no monthly cost. The only cost is the upfront purchase of the equipment and the swipe fees, which are quite low.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Scalability
    PayPal
    Have not run into any limitations as of yet, with 500 SKUs entered and counting.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Professional Services
    PayPal
    Everything about this solution is great, I really can't think of a single complaint. There is even a Phone App so you can check in on your sales remotely.
    Incentivized
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    High Meadow Business Solutions
    No answers on this topic
    Return on Investment
    PayPal
    • PayPal Here has allowed us to have a retail presence when we are away from our home location.
    • We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to.
    • The only negative about PayPal Here is that we did not implement it sooner.
    Incentivized
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    High Meadow Business Solutions
    • I could not have done daily business without it
    • It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
    • Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.
    Incentivized
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    ScreenShots