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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Paychex

    Score5.1 out of 10
    N/APaychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

    $59

    per month/+$4 per employee

    SAP SuccessFactors HCM

    Score8.4 out of 10
    N/ASAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

    $75.60

    per year per user (Up to 100 Employees)

    Pricing
    PaychexSAP SuccessFactors HCM
    Editions & Modules
    Paychex Go
    $59
    per month/+$4 per employee
    Paychex Flex Service
    Contact sales team
    Paychex Flex Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    PaychexSAP SuccessFactors HCM
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    PaychexSAP SuccessFactors HCM
    Considered Both Products
    Paychex Inc.
    Chose Paychex
    Based on what I've noticed, Paychex is comparable to Dayforce, which has similar timekeeping functions. I think Dayforce has a few easier-to-navigate tools from an Employee Self Service standpoint. isolved is much better all around from my personal usage. If my company had more …
    Incentivized
    Chose Paychex
    This is the only payment management tool I have used or interacted with.
    Incentivized
    SAP
    Chose SAP SuccessFactors HCM
    Workday used to be the kid version of SAP SuccessFactors, now the functionality is making it more user-friendly for HR.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    624 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    468 Answers
    Happy with the feature set
    No answers on this topic
    92%
    Happy with the feature set
    613 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    85%
    Lived up to sales and marketing promises
    271 Answers
    Implementation went as expected
    No answers on this topic
    79%
    Implementation went as expected
    357 Answers
    Features
    PaychexSAP SuccessFactors HCM
    Human Resource Management
    Comparison of Human Resource Management features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    7.3
    257 Ratings
    7% below category average
    SAP SuccessFactors HCM
    8.0
    577 Ratings
    2% above category average
    Employee demographic data7.2206 Ratings8.4509 Ratings
    Employment history9.4230 Ratings8.1519 Ratings
    Job profiles and administration9.0164 Ratings7.7495 Ratings
    Workflow for transfers, promotions, pay raises, etc.8.6161 Ratings8.0469 Ratings
    Organizational charting1.01 Ratings8.1532 Ratings
    Organization and location management9.2146 Ratings7.9473 Ratings
    Compliance data (COBRA, OSHA, etc.)6.5137 Ratings7.6289 Ratings
    Payroll Management
    Comparison of Payroll Management features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    9.3
    299 Ratings
    15% above category average
    SAP SuccessFactors HCM
    7.6
    316 Ratings
    5% below category average
    Pay calculation9.7282 Ratings7.8234 Ratings
    Off-cycle/On-Demand payment8.4142 Ratings7.4204 Ratings
    Benefit plan administration9.0164 Ratings7.4196 Ratings
    Direct deposit files9.7281 Ratings7.6196 Ratings
    Salary revision and increment management9.2200 Ratings8.2252 Ratings
    Reimbursement management9.6111 Ratings7.7183 Ratings
    Support for external payroll vendors00 Ratings7.1208 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    8.7
    151 Ratings
    8% above category average
    SAP SuccessFactors HCM
    8.1
    313 Ratings
    1% above category average
    Approval workflow8.6107 Ratings8.4310 Ratings
    Balance details8.8143 Ratings7.9265 Ratings
    Annual carry-forward and encashment8.6117 Ratings8.0230 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    8.7
    258 Ratings
    8% above category average
    SAP SuccessFactors HCM
    8.2
    460 Ratings
    2% above category average
    View and generate pay and benefit information9.1236 Ratings8.4341 Ratings
    Update personal information8.3248 Ratings8.9444 Ratings
    View company policy documentation9.8114 Ratings7.8293 Ratings
    View job history7.4175 Ratings8.2427 Ratings
    Employee recognition00 Ratings7.6263 Ratings
    Asset Management
    Comparison of Asset Management features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    7.5
    41 Ratings
    7% below category average
    SAP SuccessFactors HCM
    8.4
    3 Ratings
    4% above category average
    Tracking of all physical assets7.541 Ratings8.43 Ratings
    HR Reporting
    Comparison of HR Reporting features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    7.0
    169 Ratings
    7% below category average
    SAP SuccessFactors HCM
    6.6
    456 Ratings
    13% below category average
    Report builder7.9139 Ratings6.9438 Ratings
    Pre-built reports8.1159 Ratings6.5408 Ratings
    Ability to combine HR data with external data5.086 Ratings6.2329 Ratings
    Onboarding
    Comparison of Onboarding features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    6.9
    165 Ratings
    13% below category average
    SAP SuccessFactors HCM
    8.0
    359 Ratings
    1% above category average
    New hire portal7.5158 Ratings7.7344 Ratings
    Manager tracking tools6.3101 Ratings7.7322 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    7.9
    61 Ratings
    2% above category average
    SAP SuccessFactors HCM
    4.1
    381 Ratings
    61% below category average
    Job Requisition Management7.733 Ratings7.9360 Ratings
    Company Website Posting9.331 Ratings7.7341 Ratings
    Publish to Social Media7.224 Ratings7.7297 Ratings
    Job Search Site Posting7.231 Ratings7.6328 Ratings
    Duplicate Candidate Prevention8.030 Ratings7.3299 Ratings
    Applicant Tracking8.035 Ratings7.8343 Ratings
    Notifications and Alerts8.155 Ratings7.9349 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    -
    Ratings
    SAP SuccessFactors HCM
    8.5
    460 Ratings
    7% above category average
    Corporate goal setting00 Ratings8.3409 Ratings
    Individual goal setting00 Ratings8.3456 Ratings
    Line-of sight-visibility00 Ratings8.0367 Ratings
    Performance tracking00 Ratings8.1427 Ratings
    Performance Management
    Comparison of Performance Management features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    -
    Ratings
    SAP SuccessFactors HCM
    8.2
    483 Ratings
    5% above category average
    Performance plans00 Ratings8.2464 Ratings
    Performance improvement plans00 Ratings8.0394 Ratings
    Review status tracking00 Ratings8.1433 Ratings
    Review reminders00 Ratings8.0437 Ratings
    Multiple review frequency00 Ratings8.0351 Ratings
    Succession Planning
    Comparison of Succession Planning features of Paychex and SAP SuccessFactors HCM
    Feature
    Paychex
    -
    Ratings
    SAP SuccessFactors HCM
    7.8
    328 Ratings
    0% below category average
    Create succession plans/pools00 Ratings7.8303 Ratings
    Candidate ranking00 Ratings7.7286 Ratings
    Candidate search00 Ratings7.9292 Ratings
    Candidate development00 Ratings7.7270 Ratings
    Best Alternatives
    PaychexSAP SuccessFactors HCM
    Small Businesses
    Zoho People
    Score8.4 out of 10
    Zoho People
    Score8.4 out of 10
    Medium-sized Companies
    Zoho People
    Score8.4 out of 10
    Zoho People
    Score8.4 out of 10
    Enterprises
    PeopleStrong
    Score10 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PaychexSAP SuccessFactors HCM
    Likelihood to Recommend
    5.2
    (309 ratings)
    8.3
    (641 ratings)
    Likelihood to Renew
    9.0
    (42 ratings)
    9.2
    (41 ratings)
    Usability
    8.2
    (251 ratings)
    8.0
    (153 ratings)
    Availability
    7.3
    (11 ratings)
    9.9
    (6 ratings)
    Performance
    7.3
    (11 ratings)
    8.9
    (6 ratings)
    Support Rating
    7.1
    (256 ratings)
    7.4
    (29 ratings)
    In-Person Training
    4.5
    (1 ratings)
    9.1
    (2 ratings)
    Online Training
    8.3
    (4 ratings)
    7.1
    (4 ratings)
    Implementation Rating
    6.5
    (12 ratings)
    6.7
    (15 ratings)
    Configurability
    7.4
    (8 ratings)
    8.0
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.2
    (3 ratings)
    Ease of integration
    9.1
    (3 ratings)
    6.8
    (420 ratings)
    Product Scalability
    9.1
    (11 ratings)
    9.0
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.9
    (4 ratings)
    Vendor post-sale
    8.9
    (31 ratings)
    8.9
    (5 ratings)
    Vendor pre-sale
    9.2
    (32 ratings)
    8.0
    (5 ratings)
    User Testimonials
    PaychexSAP SuccessFactors HCM
    Likelihood to Recommend
    Paychex Inc.
    For the most part, Paychex Flex is a very good payroll system and is well suited for a small business. Most basic features are simple and user friendly. For businesses that have hourly employees, its timeclock system is a good feature. For businesses that have a large number of employees and more complicated rules and policies, it might not be as appropriate because of the difficulty to set up for these rules and policies
    Incentivized
    Read full review
    SAP
    It is a strong system that pays off once it's fully tailored to your organization. If your company has well-defined HR processes, SuccessFactors will likely integrate seamlessly. We've automated processes that previously required departments to spend weeks on back-and-forth emails. We've partnered with Capgemini to fully suck out the most out of its technical customization.
    Incentivized
    Read full review
    Pros
    Paychex Inc.
    • It provides a well account of Retirement Plan Account Information.
    • Alerts are sent to email when there is new information to access.
    • Employee access both online and thru app.
    • Paperless options.
    • Easy and quick access to paystubs and tax forms.
    • Easy employee retirement management.
    Incentivized
    Read full review
    SAP
    • The product is straightforward to use. The product allows instant edits if a mistake is made and is very helpful in keeping track of individual employee working hours.
    • Use of the platform ensures that your business is connected to a global workforce experience powered by modern HR technologies and AI.
    • Implementation of the software ensures an excellent workforce experience and accelerates overall business performance.
    Incentivized
    Read full review
    Cons
    Paychex Inc.
    • When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
    • When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
    • It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.
    Incentivized
    Read full review
    SAP
    • I think just overall the configuration can be a little bit hard on the backend user, like myself, knowing which screens to go to. Better documentation on how we configure things would be a great resource for employees in the HR field that are making those backend changes.
    Incentivized
    Read full review
    Likelihood to Renew
    Paychex Inc.
    Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
    Incentivized
    Read full review
    SAP
    It is the product that the Business is fully committed to for co-ordinately HR processes. Employee and Manage Self-Service has allow our business to reduce the overheads in our HR operating mode. The integration with 3rd party products is now in place and further developments will only increase its importance. SuccessFactors provide regular enhancements and has a support model in line with our business requirements.
    Incentivized
    Read full review
    Usability
    Paychex Inc.
    Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
    Incentivized
    Read full review
    SAP
    1. User training is required to be acquainted with the technology, but better output is achieved while automating most tasks. 2. Data-driven decision making in terms of performance, hiring, review, and compensation. 3. Better scale-based talent search from the talent pool. 4. better integration performance with SAP products like SAP MM, SAP FICO, SAP Sales, SAP SD, etc.
    Incentivized
    Read full review
    Reliability and Availability
    Paychex Inc.
    We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
    Incentivized
    Read full review
    SAP
    Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
    Incentivized
    Read full review
    Performance
    Paychex Inc.
    Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
    Incentivized
    Read full review
    SAP
    The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
    Incentivized
    Read full review
    Support Rating
    Paychex Inc.
    Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
    Incentivized
    Read full review
    SAP
    SAP SuccessFactors has been a easy to implement tool with low risks for a sensitive thing like employee feedback. It provides powerful performance in the backend functionalities, and at the same time a great look and feel for the employees. Totally recommended.
    Incentivized
    Read full review
    In-Person Training
    Paychex Inc.
    We did online training only
    Incentivized
    Read full review
    SAP
    The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
    Incentivized
    Read full review
    Online Training
    Paychex Inc.
    It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
    Incentivized
    Read full review
    SAP
    We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
    Incentivized
    Read full review
    Implementation Rating
    Paychex Inc.
    Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
    Incentivized
    Read full review
    SAP
    As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
    Incentivized
    Read full review
    Alternatives Considered
    Paychex Inc.
    We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
    Incentivized
    Read full review
    SAP
    SAP SuccessFactors is a very user-friendly application, it stacks up very well against competition, such as Oracle PeopleSoft HCM. We selected SAP SuccessFactors because we are already using a lot of other SAP solutions, such as SAP S/4 HANA and SAP Business Technology Platform. It allows us to have single-sign on and one vendor with multiple solutions.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Paychex Inc.
    No answers on this topic
    SAP
    Not applicable.
    Incentivized
    Read full review
    Scalability
    Paychex Inc.
    I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
    Incentivized
    Read full review
    SAP
    The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
    Incentivized
    Read full review
    Professional Services
    Paychex Inc.
    No answers on this topic
    SAP
    Once time we need to change the datacenter and we made this with the professional services from SAP... everything goes just fine. excelent service.
    Incentivized
    Read full review
    Return on Investment
    Paychex Inc.
    • I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
    • One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
    Incentivized
    Read full review
    SAP
    • We can clearly outline our objectives, targets, and methods to accomplish the same, grades and reviews, and overall progress.
    • Helps identify areas of strengths and weaknesses, constructive criticism.
    • Increases motivation and confidence, which is then reflected in our daily work routine.
    Incentivized
    Read full review
    ScreenShots

    Paychex Screenshots

    Product screenshotProduct screenshotProduct screenshot

    SAP SuccessFactors HCM Screenshots

    Screenshot of how to navigate to all SAP SuccessFactors solution modules and complete tasks using natural language—thanks to Joule, the AI copilot with generative AI.Screenshot of where to acquire future-ready skills by sourcing, engaging, and hiring top talent, as well as save time evaluating candidates and match skills to roles more efficiently with AI-powered applicant screening.Screenshot of some of the metrics that empower HR professionals, analysts, and business partners to answer questions about a workforce, or that influence business decisions with data-driven insights and an evidence-based approach to HR.Screenshot of the mobile interface, which also helps automate processes to improve employee and manager self-service, and strengthen compliance.Product screenshot