Narvar vs. parcelLab

If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.

parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.

Incentivized

• Their client success team is pretty attentive & helpful.
• Ease of using the tool.
• UX Design of the platform tools

Incentivized

• Package Tracking
• Returns Management
• Delivery Forecast

Incentivized

• Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.

Incentivized

• First setup takes time
• Lots of features that can be explored

Incentivized

Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.

Incentivized

I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.

Incentivized

ParcelLab has better carrier integrations and much higher customizability

Incentivized

• Reduce contact center volume.
• Increase NPS.

Incentivized

• Less customer inquiries
• Higher NPS score
• reduced Customer service costs

Incentivized