GetAccept vs. Paperless

GetAccept has shown great progress in the digital electronic signature market, we have had almost no problems since adopting it, although at some point we thought about stopping using the GetAccept server. It is very practical for both the client and the advisor using it. It has a very intuitive interface and the management is amazing.

Incentivized

Paperless is good for formalising the authorisation process. In my opinion, where it falls short is that the software is slow and has limitations. Some limitations are known to the company but not told at point of selling, leaving the user with add-ons that are useless. e.g. the Company Inbox module, which is used to automatically upload invoices to Paperless, is not fit for (our) purpose due to the fact not all emails can be uploaded to the system automatically. Apparently companies who send invoices using software packages such as Xerox / Quickbooks etc. have rules which do not allow onward forwarding. Therefore you need to cross check what has been uploaded and what hasn't. This is time consuming and we found manual upload was far easier. We wasted time and money implementing this add-on which was useless to us.

Incentivized

• The ability to forward agreements along with a video of me describing the agreements. It makes it more personalized and it's always well received by the recipient.
• You can track in real time when a document has been viewed and for how long.
• You can always reference the history of each client agreement. Easy access.

Incentivized

• Formal authorisation process
• Easy to search invoice archive

Incentivized

• In some cases could be angry that software ask you for feedback many times, for example, when you are filling out a contract
• something that happen occasionally is a little bit complicate find some documents in my screen, I mean if you could improve the way how the recent files appear on the screen could be great. not always happen but it is not good.
• I would love to have templates that allow me create files in a easy way.

Incentivized

• Slow software
• Mailbox management not fit for purpose
• Hidden costs

Incentivized

I think it's a good product.

Incentivized

The Customer Support team was responsive. I typically submitted questions while I was using the app and via the web. The FAQ support base was alright. I cannot recall a time when I used that as opposed to connecting with a rep. I believe all communication was via email. Dalius was great at soliciting feedback. I particularly valued him offering support for best practices as it related to more strategic ways to use GetAccept.

Incentivized

Ease of use is very user-friendly in order to work on any task. It has the maximum features as compared to its competitors which are a quite useful and enhanced program that enables in order to do the CRM easy. Also, it provides particular support to the problems which we faced and resolve them asap.

Incentivized

• It has incredibly increased the efficiency of students' work thanks to the possibility to work remotely with mobile devices.
• GetAccepts has made it possible to create very realistic sales simulations, even if it is not educational software. It is therefore very flexible in its uses.
• The possibility of tracking each page that is viewed helps evaluate what the Client is thinking.

Incentivized

• We feel the product over promised and under delivered

Incentivized