Panda Systems Management vs. Uptrends

It's fantastic for anyone who needs to manage a large number of remote users' hardware. It gives such great visibility into hardware and software. You can remotely access pretty much anything on a computer, from event logs to PowerShell to the computer's serial number. If you're looking for a simple remote desktop or inventory, this might be overkill, and there are better options in those markets. However, if you are looking for a Swiss army knife of remote computer management, this is as good as it gets.

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Uptrends is best for those looking to monitor their website's pushes, downtimes, or just their overall speed.

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• Asset tracking & Inventory
• Patch Management

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• Monitors downtime.
• Waterfall of resources when loading pages.

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• Remote desktop - while it's solid, there's definitely some room for improvement regarding speed. It's also common to get disconnected but it's easy to reconnect immediately.
• I'd love to see better patch management. It's a battle we've been fighting for a while and had us seeking out other vendors.
• I feel like there could be more alignment between the website and the application. I find myself going to one or the other for specific info.

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• Custom alert text option on mail
• The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.

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We rate and recommend Panda Systems Management not only because it is a very effective and very cost effective solution that pays itself for us (ROI) extremely fast, but also due to all reason described previously and possibly a few more I'm sure we missed here. I do have to says tech support for this solution sometimes leave a bit to be desired.

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Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.

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Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based

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The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.

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• It has facilitated us in the management of controls on the various clients, reducing the cost of human resources
• Thanks to the alerts, in case of intrusion, it is possible to intervene promptly

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• 1st getting info about issues
• Automated escalation helps to save time and avoid human kind mistakes.

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