ownCloud vs. SugarSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ownCloud
Score 9.2 out of 10
N/A
ownCloud is a self-hosted open source file syncing and sharing option, from the Boston-based company of the same name.
$5
per month
SugarSync
Score 5.8 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.49
per month
Pricing
ownCloudSugarSync
Editions & Modules
Standard
$5
per month
Enterprise
$12
per month
For Teams
$13
per month
For Single Users
$15
per month
Community
Free
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
ownCloudSugarSync
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ownCloudSugarSync
Features
ownCloudSugarSync
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
ownCloud
8.5
Ratings
1% above category average
SugarSync
9.4
Ratings
11% above category average
Versioning9.00 Ratings8.00 Ratings
Video files7.80 Ratings9.00 Ratings
Audio files8.10 Ratings10.00 Ratings
Document collaboration7.80 Ratings10.00 Ratings
Access control9.50 Ratings10.00 Ratings
File search8.10 Ratings9.00 Ratings
Device sync9.30 Ratings10.00 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
ownCloud
8.5
Ratings
2% below category average
SugarSync
9.7
Ratings
11% above category average
User and role management9.00 Ratings10.00 Ratings
File organization8.70 Ratings9.00 Ratings
Device management7.70 Ratings10.00 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
ownCloud
8.8
Ratings
3% above category average
SugarSync
10.0
Ratings
16% above category average
Performance8.80 Ratings10.00 Ratings
Reliability9.10 Ratings10.00 Ratings
Storage Reports8.40 Ratings10.00 Ratings
Best Alternatives
ownCloudSugarSync
Small Businesses
SugarSync
SugarSync
Score 5.8 out of 10
IDrive Online Backup and Object Storage e2
IDrive Online Backup and Object Storage e2
Score 9.1 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ownCloudSugarSync
Likelihood to Recommend
7.8
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
Usability
8.7
(0 ratings)
-
(0 ratings)
Performance
10.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
10.0
(0 ratings)
User Testimonials
ownCloudSugarSync
Likelihood to Recommend
OwnCloud/Nextcloud is a great application for cloud storage of files, and makes sharing specific files or folders easy and fast. It also makes a great tool for real-time collaboration, including real-time chat and simultaneous editing of documents or spreadsheets. I have used ownCloud to assist clients in sending large files that could not be emailed -- for example, one of my clients is a Video Production agency. They produced a commercial to air, but could not email the file as it was 400MB. OwncCloud came to the rescue. I set up a temporary share and allowed him access to upload into that folder. Once the file was in the folder, I generated a share link that was then forwarded to TV stations for instant viewing in a browser. Each TV station then downloaded it and was able to add it to their scheduling system quickly. From the Photography side... I am able to deliver large amounts of files quickly and easily to my clients, and they can download or view on mobile devices easily. Since I use ownCloud on a daily basis, I cannot think of any reason why I would not use this software
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As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
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Pros
  • 100% of our data is stored ONLY on our servers and workstation. No external hosting anywhere.
  • Open source, no recurring fees for any amount of data we need.
  • Feature rich browser based application.
  • Mature desktop sync client for PC and Mac.
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  • Excellent transfer speed.
  • Able to synchronize multiple disjoint folders.
  • Excellent retention of deleted files. They can be restored by using their web interface.
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Cons
  • Requires you to manage the infrastructure, software updates, backups and security because it is self-hosted
  • The picture viewer in ownCloud is not really snappy by default (You need to setup plugins or some kind of cache)
  • No video viewer by default
  • The web UI requires a cache setup to have reasonable load times (to be fair, it is recommended in the admin page)
  • I stopped using the calendar and contacts plugins because after each update they would break
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  • It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
  • your productivity work style, especially if you’ve got a really good system of file
  • management, stuff that you already use whereas in Dropbox, if you have a file system, management system you already use and you want to share those files, you have to move them into Dropbox which might break your system
  • SugarSync requires just a little bit more forethought.
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Likelihood to Renew
No answers on this topic
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
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Usability
OwnCloud is easy for me to use, and I believe it would be for others too. The barrier for most people will be the set up. For a technology professional like myself, ownCloud's setup is pretty straightforward, but it's not the sort of thing most casual users will be able to handle. Also, it's on the user to maintain the service. These can be taken care of by paying someone to do it for you.
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No answers on this topic
Performance
Compared with other cloud services, ownCloud has been the most efficient. It doesn't create a noticeable drain on resources and very quickly syncs across all my devices. I'm usually able to save a file on my laptop and by the time I walk over and sit down at my desktop machine, it's already there. I don't need to wait as often as I have with services like OneDrive.
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No answers on this topic
Support Rating
Regarding the community edition, there is a reasonably good support on the IRC, forums and in the issue section on Github. Perhaps a much more individual approach would be available if the premium support was chosen and the instance of the server was provided by the Owncloud company that also offers some premium extensions, not available generally. However, we did not need this level of support yet.
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Customer service is amazing, they are always fast to respond and very helpful.
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Alternatives Considered
ownCloud is better than Google Drive and Microsoft's OneDrive. I have not used Google Drive in some time now, so it may have improved. OneDrive has become better over time too, but my go-to is still ownCloud. Firstly, I prefer to have my data under my control. No other service can offer the level of control that ownCloud does. Setting that aside, in my experience Google Drive never quite got syncing right. Unless you have a very small collection of files and you're not synced across many devices, Google Drive fails to achieve a complete sync. The icon is always showing that Drive is syncing (and not up to date). I've had similar issues with OneDrive, but these days on Windows 10 OneDrive usually can achieve a complete sync across multiple devices, but it often hogs CPU and Network resources to do so, and it's still slower than OneDrive.
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SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about. For SugarSync, having access to our iPhone, iPad, or our Android device is also crucial. So here we see my iPhone is up and I’m going to go into my Productivity tab here
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Return on Investment
  • The company grew from 4 employees in 2013 when ownCloud was initially deployed to about 40 in 2017 and still using it with a very similar setting without any major upgrade on the same Linux VPS. 95% of all company data are stored and shared via ownCloud successfully. No clear data about ROI but clearly the perfect adoption rate by all people and its ubiquitous use makes it an essential part of the company workflow.
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  • I've used it for 9 years, so the impact is definitely positive. It has enabled me to always feel confident that I won't lose my data.
  • At times when I have accidentally saved-over rather than saved-as, the versioning tool allows me to quickly find the old version and recover it.
  • The mobile application makes my data available to me at all times - increasing my ability to do business from anywhere.
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ScreenShots