STORM powered by OTRS vs. Palo Alto Networks Cortex XSOAR

XSOAR is well suited for phishing detection and response. Phishing alerts are as much of a
problem today as they were decades ago. This is because: ●Attackers Can leverage automation to launch high-quantity phishing attacks with the click
of a button.
●Spear Phishing attacks are sophisticated and sometimes indistinguishable from real
emails, resulting in compromise through human error.
●Security Teams aren’t able to follow set processes while responding to phishing alerts.
They must coordinate across email inboxes, threat intel, NGFW, ticketing, and
other tools. Each tool has different consoles, data conventions, and contexts,
making it difficult for security teams to fill in the gaps while minimizing
errors. XSOAR is less suited for analyzing traffic.

Incentivized

• Automation with immediate security responses.
• Comprehensive phishing protection and increased email protection.
• Analysis and reporting feature.
• Intuitive and easy-to-view panels.
• Alerts by email and sms of incidents for the administration.
• Centralized monitoring.

Incentivized

• SAML is not stable, it gives a lot of issues.
• Pre-defined playbooks need a lot of fine tuning
• Lacks proper documentation

Incentivized

It has proven to be far to valuable and effective to consider getting rid of it. Until something better comes along, this is staying in our product stack.

Incentivized

It was much easier than we all anticipated.

Incentivized

The quantity of integrations with security solutions is highest in Palo Alto Solution. The capacity to identify anomalous events is much better in Palo Alto Networks Cortex XSOAR. The flexibility of increased storage area is better as well. The dashboard is very intuitive about showing the most important incidents and how to resolve them.

Incentivized

• Reduces man-hours spent on handling false-positive repetitive alerts, daily 40% of analysts' time saved during a 24 hour period. In the initial stage, it was 75% of analysts' time saved due to the new environment, less maturity, and a lot of un-finetuned alerts.
• Single pane for notification, collaboration, and action (to some extent) which is a major time saver compared to the conventional method of meeting invites and emails back-and-forth.
• Secure documentation of business-critical incidents with a need-to-know basis of access according to each role.