An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CRM Solution Designer Consultant in Information Technology at Ontario Ministry of Natural Resources and Forestry (Government Administration, 1001-5000 employees)
Chose Oracle Siebel CRM
Siebel is on par with Salesforce in terms of functionalities.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Oracle Siebel CRM
Siebel Oracle CRM is the most complete CRM application across all industries, has a large customer base around the world.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Oracle Siebel CRM
Siebel has strength in business logic and data layers, but the UI is really behind.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CRM Architect/Consultant in Information Technology at IRCC (Information Technology and Services, 1001-5000 employees)
Chose Oracle Siebel CRM
Oracle CRM is one of the best products in the market to run the company’s data. Nowadays it has a lot of competition since the birth of cloud-based solutions. The flexibility of implementations, UI, easier migration tools and configuration are key elements to determine the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Siebel & Siebel OpenUI Programmer in Information Technology at Cru Global (Religious Institutions, 10,001+ employees)
Chose Oracle Siebel CRM
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer Service and Quality Assurance Sup in Customer Service at River Spirit Casino Resort (Retail, 1001-5000 employees)
Chose Oracle Siebel CRM
I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Oracle Siebel CRM
Siebel is suitable for a large organization as it has a comprehensive integrated functionality with great performance that suits customer service, marketing and sales. It supports complex security guidelines. It has complete development and deployment manager that can keep …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Oracle Siebel CRM
Salesforce is clearly the winner when it comes to CRM. They have a time proven and absolutely robust solution which is not only easy but fun to use. Zoho CRM doesn't have as many features as the other modern CRMs but it's a good, lightweight and comparatively cheaper option. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Oracle Siebel CRM
Oracle Siebel CRM was selected 2 years before I began working here. At that time is was best of breed, and we only used it for servicing our clients. Our company did not use any of the sales features in the tool. Once the company decided to do sales, we introduced …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Contract Services in Professional Services at INT Technologies (Information Technology and Services, 51-200 employees)
Chose Oracle Siebel CRM
Siebel CRM is available in different modifications and can be tailored to specific needs. The user interface is clean and simple, and it takes very little time to make changes to customizing changes to fit your needs. Siebel CRM also offers multiple integration options to make …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Oracle Siebel CRM
AX is a light weight ERP or CRM system. It fit for small business company or a pure business company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Production Operations Analyst in Marketing at LexisNexis (Information Technology and Services, 10,001+ employees)
Chose Oracle Siebel CRM
We evaluated several companies for marketing before the purchase of Siebel in 2010. However, Siebel was already being used by our sales organization and it was already decided prior to us interviewing other companies that we would be buying Siebel. The dog and pony show for the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Systems Engineer in Information Technology at Infosys (Information Technology and Services, 10,001+ employees)
Chose Oracle Siebel CRM
Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Application Engineer in Sales at The MathWorks (Computer Software, 1001-5000 employees)
Chose Oracle Siebel CRM
Siebel is quite a bit slower in performance and lacks support for modern browsers, in contrast to Salesforce.com. It's also much less searchable and discoverable (with regard to insights) and lacks a fresh look. I'm not privy to all the reasons why our organization moved away …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
Oracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
8.8
19 Ratings
13% above category average
Customer data management / contact management
9.018 Ratings
Workflow management
9.018 Ratings
Territory management
9.014 Ratings
Opportunity management
9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)
6.013 Ratings
Contract management
9.313 Ratings
Quote & order management
8.712 Ratings
Interaction tracking
10.014 Ratings
Channel / partner relationship management
9.310 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
9.1
18 Ratings
19% above category average
Case management
8.716 Ratings
Call center management
10.014 Ratings
Help desk management
8.712 Ratings
Marketing Automation
Comparison of Marketing Automation features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
7.9
13 Ratings
4% above category average
Lead management
8.911 Ratings
Email marketing
7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
8.4
14 Ratings
10% above category average
Task management
8.713 Ratings
Billing and invoicing management
8.39 Ratings
Reporting
8.313 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Forecasting
8.012 Ratings
Pipeline visualization
7.013 Ratings
Customizable reports
7.015 Ratings
Customization
Comparison of Customization features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
9.6
17 Ratings
25% above category average
Custom fields
10.017 Ratings
Custom objects
10.017 Ratings
Scripting environment
8.214 Ratings
API for custom integration
10.015 Ratings
Security
Comparison of Security features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
10.0
16 Ratings
18% above category average
Single sign-on capability
10.015 Ratings
Role-based user permissions
10.015 Ratings
Social CRM
Comparison of Social CRM features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
6.8
9 Ratings
8% below category average
Social data
6.89 Ratings
Social engagement
6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Oracle Siebel CRM
Feature
Oracle Siebel CRM
10.0
12 Ratings
31% above category average
Marketing automation
10.012 Ratings
Compensation management
10.08 Ratings
Platform
Comparison of Platform features of Oracle Siebel CRM
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Great data model: the out of the box version comes with standard objects that support most of the industries business models: Finance, Communications, Utilities, Public Sector, Life Sciences to name a few.
Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
Lots of resources available on the product
Supported by Oracle one of the world leader in IT
Multiple developers can configure and test concurrently in their own workspace and then merge the result in the main application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.