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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Siebel CRM

    Score6.2 out of 10
    N/AAn enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
    Pricing
    Oracle Siebel CRM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Oracle Siebel CRM
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Oracle Siebel CRM
    Considered Both Products
    Oracle
    Chose Oracle Siebel CRM
    As our customer base is getting bigger, we were in need of a CRM that could manage all of our customer's data and stuff, and Siebel did it well.
    Incentivized
    Chose Oracle Siebel CRM
    Oracle really does not have anything that can stack up against it. So far to me it has been the best software of its kind on the market.
    Incentivized
    Chose Oracle Siebel CRM
    Siebel is on par with Salesforce in terms of functionalities.
    Incentivized
    Chose Oracle Siebel CRM
    Siebel Oracle CRM is the most complete CRM application across all industries, has a large customer base around the world.
    Incentivized
    Chose Oracle Siebel CRM
    Siebel has strength in business logic and data layers, but the UI is really behind.
    Incentivized
    Chose Oracle Siebel CRM
    Oracle CRM is one of the best products in the market to run the company’s data. Nowadays it has a lot of competition since the birth of cloud-based solutions. The flexibility of implementations, UI, easier migration tools and configuration are key elements to determine the …
    Incentivized
    Chose Oracle Siebel CRM
    Siebel is the best on-premise CRM.
    Incentivized
    Chose Oracle Siebel CRM
    We decided on Siebel for the excellent depth of functionality, scalability, and support for multiple languages.
    Incentivized
    Chose Oracle Siebel CRM
    We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't …
    Incentivized
    Chose Oracle Siebel CRM
    I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
    Incentivized
    Chose Oracle Siebel CRM
    Siebel is suitable for a large organization as it has a comprehensive integrated functionality with great performance that suits customer service, marketing and sales. It supports complex security guidelines. It has complete development and deployment manager that can keep …
    Incentivized
    Chose Oracle Siebel CRM
    Salesforce is clearly the winner when it comes to CRM. They have a time proven and absolutely robust solution which is not only easy but fun to use. Zoho CRM doesn't have as many features as the other modern CRMs but it's a good, lightweight and comparatively cheaper option. …
    Incentivized
    Chose Oracle Siebel CRM
    Oracle Siebel CRM was selected 2 years before I began working here. At that time is was best of breed, and we only used it for servicing our clients. Our company did not use any of the sales features in the tool. Once the company decided to do sales, we introduced …
    Incentivized
    Chose Oracle Siebel CRM
    Siebel CRM is available in different modifications and can be tailored to specific needs. The user interface is clean and simple, and it takes very little time to make changes to customizing changes to fit your needs. Siebel CRM also offers multiple integration options to make …
    Incentivized
    Chose Oracle Siebel CRM
    AX is a light weight ERP or CRM system. It fit for small business company or a pure business company.
    Incentivized
    Chose Oracle Siebel CRM
    We evaluated several companies for marketing before the purchase of Siebel in 2010. However, Siebel was already being used by our sales organization and it was already decided prior to us interviewing other companies that we would be buying Siebel. The dog and pony show for the …
    Incentivized
    Chose Oracle Siebel CRM
    Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for …
    Incentivized
    Chose Oracle Siebel CRM
    Siebel is quite a bit slower in performance and lacks support for modern browsers, in contrast to Salesforce.com. It's also much less searchable and discoverable (with regard to insights) and lacks a fresh look. I'm not privy to all the reasons why our organization moved away …
    Incentivized
    Chose Oracle Siebel CRM

    Used:

    Sales Force CRM

    SAP CRM

    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Oracle Siebel CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    8.8
    19 Ratings
    13% above category average
    Customer data management / contact management9.018 Ratings
    Workflow management9.018 Ratings
    Territory management9.014 Ratings
    Opportunity management9.017 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.013 Ratings
    Contract management9.313 Ratings
    Quote & order management8.712 Ratings
    Interaction tracking10.014 Ratings
    Channel / partner relationship management9.310 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    9.1
    18 Ratings
    19% above category average
    Case management8.716 Ratings
    Call center management10.014 Ratings
    Help desk management8.712 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    7.9
    13 Ratings
    4% above category average
    Lead management8.911 Ratings
    Email marketing7.013 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    8.4
    14 Ratings
    10% above category average
    Task management8.713 Ratings
    Billing and invoicing management8.39 Ratings
    Reporting8.313 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    7.3
    16 Ratings
    4% below category average
    Forecasting8.012 Ratings
    Pipeline visualization7.013 Ratings
    Customizable reports7.015 Ratings
    Customization
    Comparison of Customization features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    9.6
    17 Ratings
    25% above category average
    Custom fields10.017 Ratings
    Custom objects10.017 Ratings
    Scripting environment8.214 Ratings
    API for custom integration10.015 Ratings
    Security
    Comparison of Security features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    10.0
    16 Ratings
    18% above category average
    Single sign-on capability10.015 Ratings
    Role-based user permissions10.015 Ratings
    Social CRM
    Comparison of Social CRM features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    6.8
    9 Ratings
    8% below category average
    Social data6.89 Ratings
    Social engagement6.89 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    10.0
    12 Ratings
    31% above category average
    Marketing automation10.012 Ratings
    Compensation management10.08 Ratings
    Platform
    Comparison of Platform features of Oracle Siebel CRM
    Feature
    Oracle Siebel CRM
    5.0
    11 Ratings
    38% below category average
    Mobile access5.011 Ratings
    Best Alternatives
    Oracle Siebel CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternatives
    User Ratings
    Oracle Siebel CRM
    Likelihood to Recommend
    8.6
    (21 ratings)
    Usability
    8.0
    (2 ratings)
    Support Rating
    3.0
    (2 ratings)
    User Testimonials
    Oracle Siebel CRM
    Likelihood to Recommend
    Oracle
    As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
    Incentivized
    Read full review
    Pros
    Oracle
    • Great data model: the out of the box version comes with standard objects that support most of the industries business models: Finance, Communications, Utilities, Public Sector, Life Sciences to name a few.
    • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
    • Lots of resources available on the product
    • Supported by Oracle one of the world leader in IT
    • Multiple developers can configure and test concurrently in their own workspace and then merge the result in the main application.
    Incentivized
    Read full review
    Cons
    Oracle
    • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
    • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
    • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
    Incentivized
    Read full review
    Usability
    Oracle
    Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
    Incentivized
    Read full review
    Support Rating
    Oracle
    We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
    Incentivized
    Read full review
    Alternatives Considered
    Oracle
    We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
    Incentivized
    Read full review
    Return on Investment
    Oracle
    • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
    • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
    • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
    Read full review
    ScreenShots