An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Pricing
Oracle Siebel CRM
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Oracle Siebel CRM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Oracle Siebel CRM
Features
Oracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle Siebel CRM
8.8
Ratings
13% above category average
Customer data management / contact management
9.00 Ratings
Workflow management
9.00 Ratings
Territory management
9.00 Ratings
Opportunity management
9.00 Ratings
Integration with email client (e.g., Outlook or Gmail)
6.00 Ratings
Contract management
9.30 Ratings
Quote & order management
8.70 Ratings
Interaction tracking
10.00 Ratings
Channel / partner relationship management
9.30 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle Siebel CRM
9.1
Ratings
19% above category average
Case management
8.70 Ratings
Call center management
10.00 Ratings
Help desk management
8.70 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle Siebel CRM
7.9
Ratings
4% above category average
Lead management
8.90 Ratings
Email marketing
7.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle Siebel CRM
8.4
Ratings
10% above category average
Task management
8.70 Ratings
Billing and invoicing management
8.30 Ratings
Reporting
8.30 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle Siebel CRM
7.3
Ratings
4% below category average
Forecasting
8.00 Ratings
Pipeline visualization
7.00 Ratings
Customizable reports
7.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle Siebel CRM
9.6
Ratings
25% above category average
Custom fields
10.00 Ratings
Custom objects
10.00 Ratings
Scripting environment
8.20 Ratings
API for custom integration
10.00 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle Siebel CRM
10.0
Ratings
18% above category average
Single sign-on capability
10.00 Ratings
Role-based user permissions
10.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle Siebel CRM
6.8
Ratings
8% below category average
Social data
6.80 Ratings
Social engagement
6.80 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle Siebel CRM
10.0
Ratings
31% above category average
Marketing automation
10.00 Ratings
Compensation management
10.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Throughout the time that we have used it, Oracle has provided a full on pipeline of solutions and account planning which increases the services of marketing, accounting and finance. We notice that with sales it was simply a breakthrough, allowing us to make better decisions with real-time view and proactive communication to get the job done. No dislikes for this software at all
Lack of documentation for developers -- it feels like almost nothing in the grand scheme of things, especially around OpenUI. Sure there are some things on bookshelf, but that's all it is, some. It's not in depth--there are hardly any examples and I generally get answers outside of bookshelf.
Support isn't so good, I'd sooner try to solve the problem with many workarounds than put a support ticket in that might go into the abyss and never get resolved.
The user interface is lacking for our version. Granted, we are at least four years behind and have no mobile responsiveness (we had to build that ourselves) but I've seen the newer version and there need to be more intuitive user interface patterns in general
Sometimes there are weird quirks in customizations that should work in theory, but don't.
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
Siebel is quite a bit slower in performance and lacks support for modern browsers, in contrast to Salesforce.com. It's also much less searchable and discoverable (with regard to insights) and lacks a fresh look. I'm not privy to all the reasons why our organization moved away from Siebel CRM, but I'm glad we did.
Very positive impact: replacing multiple silo applications based on outdated technology
Provide data integrity by eliminating redundancy and the use of audit trails
Improves safety of users on the field: use of tracking tool and providing list of hazards
Thanks to the multi-org feature of the Siebel CRM, after a first successful implementation we were able to package the solution and offer it to multiple other customers, with minimum changes.
