Oracle Identity Governance vs. SAP Customer Data Solutions

Oracle Identity Manager (OIM) is great if you have a huge organisation and a lot of users to support. It integrates particularly well if you want SSO and already use Oracle's business suit applications such as Oracle Business Intelligence. One of the most important things to keep in mind while deciding to go ahead with OIM is whether or not you have enough time, money and resources for its implementation because it can be very challenging and expensive.

Incentivized

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

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• Provisioning and Deprovisioning from HR System PeopleSoft into OIM and downstream systems
• Access Requests and SOA Workflows
• Active Directory and Exchange Connnectors also work great

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• The CIAM solution offers a single point of collections for registered users, streamlined on all websites configured
• Social access is made easy since it's handled directly by the CIAM and supports more than 50 social networks
• GDPR and similar laws are handled out-of-the-box

Incentivized

• It is extremely difficult to install and administer.
• It is very complex, to set it up correctly requires a huge learning curve.
• The product is not stable and somewhat buggy.

• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

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We use SAP CDC since it was Gigya and not a SAP solution. In these years, we only lost one customer, all others are happy with this solution and how we integrate it.

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Overall good product and somewhat reliable when used in a specific manner. However, there are cons like unending bugs and no well-defined upgrade path. The product could have been more flexible and lite in terms of organisational infra needs. OIM is a robust product but other vendors are almost on-par now.

Incentivized

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.

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There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

because it was made directly in the company

Incentivized

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

OIM is a leader in the identity management space and appropriate for specific organisations and use cases. Where its competitors have an edge over cost and overall look and feel of product, OIM offers Oracle's vast experience of enterprise security products and compatibility with infrastructure applications. It melds well with other Oracle security products like OAM and OAAM. When cost is not a problem and you are ready to invest your resources for long-term OIM is preferable. It has its pros and cons as explained earlier, and should be selected on basis of specific needs.

Incentivized

SAP CUstomer Data Solutions is far superior to ASAP FOODZ in all aspects. Customer support, reliability, staff engagement, customer satisfaction, etc are all better. Customer Data Solutions is hands down better than any other data solutions software that we've used. I highly recommend customer data solutions to anyone that may be considering it.

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because the platform actually allows you to scale at any time if designed following best practices

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• It has sped up onboarding processes by at least 3x.
• Reduced workload.
• Auto-provisioning.

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• We've been able to curate highly targeted marketing campaigns that resonate with our audience and have improved customer engagement and conversion rates.
• Using insights from the software, we refined our marketing plans and campaigns for better impact.
• Our marketing strategies were enhanced through our seamless integration with other marketing tools and platforms, promoting efficiency and accuracy in our marketing initiatives.

Incentivized