OCI Identity and Access Management vs. SailPoint Identity Security Cloud

We are using this for our resident facing applications. Areas they need to improve is building in more of the OIG functionality into their cloud service. This hinders us for managing identities that require multi-value attributes.

Incentivized

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• OIM was working for us for several years, but we had a lot of custom code we had to write to use it effectively.
• OIA was able to help us perform role and access reviews periodically, in a scheduled fashion.
• The product had an OK user interface.

Incentivized

• The access request work flow and back end process is exceptional. It effectively manages all of the various pieces of a request and presents the completed request to the provisioning agent as a single record. This is very helpful to the efficiency of the process since the provisioning agent only sees the completed request rather than seeing each component as it is approved. Other systems deliver the various request components to provisioning as they are approved but cannot be provisioned without all the components. Thus creating complexity for the provisioning agent and impacting the SLAs with what looks like a delay with the provisioning process.
• The system is robust enough to effectively handle the scale that we need. With 750+ applications, 24,304 individual entitlements to select from, and an average of 10,200 request transactions per month. We have never had any performance issues.
• The system flexible enough to accommodate our complex business needs without needing to customize the base system. We have been able to add significant functionality to the system in order to support the business needs by extending the code rather than altering the base code. This has enabled a simple upgrade of the system without having to re-apply code enhancements.

Incentivized

• Auto switch to DR (Very key and not yet been experienced or implemented well)
• Ability to connect with other legacy systems
• Mobile friendly

Incentivized

• Technical adoption requires a high level of training and experience by the implementing teams.
• SailPoint and partners offers very good training courses which I think are very good. An area of improvement can be in providing cloud VMs that users can work with to learn the IIQ tool more effectively at their own pace.

Incentivized

If users are trained properly, they can fully utilize the solution. We have only contacted customer care 2-3 times in the last 3 years. Once everything got set up according to DJSIR regulations that's it, Oracle Identity Cloud Service works flawlessly. We are currently managing 3 IDCS stripes for different teams and the ease of management is very noticeable.

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

The support for Oracle Identity Cloud Service is generally good. Nevertheless, it can take some time to get a response from the support team which creates initial frustration, and the customer will have to wait till the SR gets assigned to a support person.

Incentivized

Support for Customizations is very limited.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

Oracle IDCS is a true enterprise-level cloud solution to our organization's needs. Everything is so intuitive that is much easy to follow and learn. The Oracle support and documentation feature is excellent and makes our work easy to do. I see a bright future for this product and continue to see improvements in the product.

Incentivized

SailPoint is a more customizable solution than Okta, it is also not just a cloud application. Our use of IIQ to manage external suppliers via Azure AD guest accounts was not available on other platforms at the point of deployment. The integration with SAP and other Microsoft services is also second to none.

Incentivized

• Oracle Identity Management is a great product, catering to the business needs.
• Not all features of the OIM suite are applicable to all companies, thus having an impact on ROI.
• Overall it is a great product that handles a large company's identity management requirements like a pro.

Incentivized

• The ability to automate the employee onboarding processes greatly reduces the staffing requirements for account creation and access assignment
• The self-service capabilities for the account registration and password management tasks have greatly reduced the number of calls to our Help Desk
• The role mining capabilities have reduced the amount of time required to assign and update our user application set mapping