TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Exstream

    Score9 out of 10
    N/AOpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.N/A

    Trengo

    N/AN/ATrengo is a customer communication platform used to streamline communication channels into one inbox for team collaboration, automated conversations and to deliver amazing customer experiences. This one inbox for customer contact channels supports social messaging (like WhatsApp), Chat, Email, Voice & Text.

    $22

    per month per agent

    Pricing
    OpenText ExstreamTrengo
    Editions & Modules
    No answers on this topic
    Grow
    $22
    per month per agent
    Scale
    $35
    per month per agent
    Enterprise
    $47
    per month per agent
    Offerings
    Pricing Offerings
    OpenText ExstreamTrengo
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20-25% discount for annual pricing.
    More Pricing Information
    Best Alternatives
    OpenText ExstreamTrengo
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Quadient Inspire
    Score8.6 out of 10
    Quadient Inspire
    Score8.6 out of 10
    Enterprises
    Quadient Inspire
    Score8.6 out of 10
    Quadient Inspire
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText ExstreamTrengo
    Likelihood to Recommend
    9.0
    (4 ratings)
    -
    (0 ratings)
    In-Person Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    3.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    OpenText ExstreamTrengo
    Likelihood to Recommend
    OpenText
    It's really helpful in all sort of ccm requirements special it handles high volume ccm requirements very smoothly and error free. Improvements in quality of product with new versions is remarkable.
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Pros
    OpenText
    • Document creation
    • layouts
    • Document distribution
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Cons
    OpenText
    • Vernacular document generation
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Alternatives Considered
    OpenText
    Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality.
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Return on Investment
    OpenText
    • increased customer and employee satisfaction
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    ScreenShots