OpenText Content Suite Platform vs. PeopleDoc / UKG HR Service Delivery (discontinued)

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.

Incentivized

Very well suited for very large organizations. (Mine has close to 20,000 employees) but many of the functions would not be as necessary for smaller organizations with smaller budgets and far fewer employees to manage.

Incentivized

• ECM OpenText version is secure and easy to use
• The different versions makes it easy to accomplish different tasks . We have more than three versions deployed in our company
• The software is highly scalable
• There are many customization options
• The software is relatively affordable

Incentivized

• PTO requests on mobile app.
• PTO approval on mobile app.
• Easy-to-use org chart.

Incentivized

• The user interface and configurability of that interface lack a lot of flexibility and modern tools.
• There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
• Management of audit and content history needs to be modernized and made more dynamic and sustainable.

Incentivized

• Not able to submit someone to Process Hires more than once, so if they get deleted the whole process has to start from the beginning.
• The mobile app is not as efficient or user-friendly as the desktop version.
• Many times I have been kicked out of the application for no reason and have to log in again and with the MFA, it uses up valuable time.
• If you go to the Onboarding Gateway once, when you leave it and then try to get back in, it forces you to log back in or else close that window and click the link again.

Incentivized

The staff is comfortable with it and I doubt they'd change at this point.

Incentivized

Strong for Core Content and Records Management
Effective for Non-Technical Users (with the right configuration)

Incentivized

I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.

Incentivized

• I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.

Incentivized

OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.

Incentivized

No, it's pretty easy to implement and use.

Incentivized

OpenText comes in different versions and you are able to choose depending on your departmental or organizational needs. In terms of functionality and capabilities, it was able to offer more value as it checked all the boxes in terms of long-time retentions, reporting capabilities, physical objects, and searches are great.

Incentivized

JazzHR was much easier to use from a hiring manager standpoint, but we dropped it when we standardized all of our HR processes (including recruiting and hiring) in UltiPro (now UKG HR Service Delivery).

Incentivized

• With OpenText Content Suite, we save time thanks to its features such as imaging
• Mobile support is amazing and this makes working anywhere easy
• Since it is very secure, we do not have to worry about content
• The collaboration features make it even better by improving the user experience.

Incentivized

• BI
• Print Services
• Payroll

Incentivized