Arcsight by OpenText vs. Splunk Cloud Platform

In the current lot of hundreds of SIEM solutions out there in the market, ArcSight ESM is fairly less expensive with strong fundamentals in place. The log ingestion, correlation are very well performing and totally worth ROI. However, the tool has lost its way when it comes to staying abreast with current feature curve of SIEM technology and the evolution has not been done by MicroFocus. Search times are high and there is no major plug-in that has been introduced as part of the product life cycle.

Incentivized

I will highly recommend this software because using Splunk
Cloud has helped us become more proactive about handling our security concerns
and better manage our environment. It is one of the finest security software
that is easy to use and also provides analytics. It has excellent features like
creating dashboard security and managing features etc. So you must give it a try once!

Incentivized

• User friendly interface.
• Easy to create queries and rules to make all the things automatic.
• Backup, maintenance and support of this product are always nearly perfect.

Incentivized

• With Splunk Cloud you get the advantage of moving from POC to Production in a matter of days rather than in months allowing the Business to gain a lot.
• Takes you away from managing infrastructure/administration, allows saving time & money. Reduce the overall TCO (Total Cost of Ownership)
• Move from Reactive to Proactive Monitoring
• Highly secure environment at your finger-tips

Incentivized

• ArcSight is a really complex tool, but it's not that easy to implement and maintain.
• Troubleshooting issues on ArcSight can be hard if you have a large environment.

Incentivized

• Some of their more advanced features, like ITSI, Machine Learning, or Security Analytics, can be very challenging to setup and configure.
• Splunk Cloud support has been a challenge in the past. They are getting better, but they have had problems responding in a timely manner to issues.
• These are only some minor observations of things I have had to deal with. In general, Splunk is a solid product that is fantastic to use.

Incentivized

Ease of use and have all the features we need

Incentivized

Overall, it is a good investment in order for an organization to stay compliant and stay secure from all the wild things happening. It is definitely a cost effective tool with some good features including correlation, log storage, reporting and dashboards. If a customer is looking for advanced set of features, then I would highly not recommend this.

Incentivized

What it does well:

- Powerful SPL query language for advanced users

- Excellent visualization dashboards

- Comprehensive documentation and community support

Where it needs work:

- Steep learning curve for SPL syntax

- Non-Intuitive UI for beginners

- Complex administration and data model configuration

- Search performance degrades with poor query optimization

Bottom line: Enterprise-grade tool requiring dedicated training investment. Best for teams with experienced analysts.

Incentivized

If you go for platinum support, it's good as you have priority for support. They will take remote control of your machines and troubleshoot. Also, they arrange requirement SEM depending on the issue.

Incentivized

Splunk Cloud support is sorely lacking unfortunately. The portal where you submit tickets is not very good and is lacking polish. Tickets are left for days without any updates and when chased it is only sometimes you get a reply back. I get the feeling the support team are very understaffed and have far too much going on. From what I know, Splunk is aware of this and seem to be trying to remedy it.

Incentivized

We are currently using Elastic search as well for better management of our devices and to keep all the loopholes filled that have been created around the non-upgraded version of Arcsight Enterprise Manager. Elastic searches have the latest mechanism to fetch logs and correlated data, as well as process them in a more useful way.

Incentivized

Microsoft Dynamics is far more complex and far more costly to implement and configure in comparison to Splunk. It can be useful for integrations into existing Microsoft databases. Grafana is quick and easy to deploy and configure. However, it lacks the scale required for an enterprise of our size. It is great for smaller test cases.

Incentivized

• It is recommended for handle small enterprises.
• Cant integrate any threat intel tool so we majorly works through filters.
• It is slow takes time for large searches.

Incentivized

• Splunk Cloud has had a positive ROI in helping more efficiently track the cause of Help Desk Tickets.
• The billing model which is based on the amount of data from logs uploaded doesn't alert if a threshold is approaching. This can have a negative ROI.
• The training that I have taken while in-depth and focused is pretty expensive.

Incentivized