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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AppRiver from OpenText

    Score4.5 out of 10
    N/AAppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A

    Zoho Mail

    Score9.3 out of 10
    N/AZoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.

    $1

    per user/per month

    Pricing
    AppRiver from OpenTextZoho Mail
    Editions & Modules
    No answers on this topic
    Mail Lite
    $1
    per user/per month
    Workplace
    $3
    per user/per month
    Mail Premium
    $4
    per user/per month
    Offerings
    Pricing Offerings
    AppRiver from OpenTextZoho Mail
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AppRiver from OpenTextZoho Mail
    Considered Both Products
    OpenText
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    50%
    Would buy again
    3 Answers
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    67%
    Delivers good value for the price
    4 Answers
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    67%
    Happy with the feature set
    4 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    60%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    AppRiver from OpenTextZoho Mail
    Secure Email Gateway
    Comparison of Secure Email Gateway features of AppRiver from OpenText and Zoho Mail
    Feature
    AppRiver from OpenText
    8.5
    7 Ratings
    2% above category average
    Zoho Mail
    8.1
    5 Ratings
    3% below category average
    Anti-malware9.86 Ratings8.25 Ratings
    Customizability8.96 Ratings8.35 Ratings
    Data Loss Protection6.94 Ratings8.04 Ratings
    Threat Detection9.77 Ratings8.04 Ratings
    Sandboxing6.75 Ratings6.53 Ratings
    End-to-End Encryption9.07 Ratings8.35 Ratings
    Management Tools8.67 Ratings9.05 Ratings
    Best Alternatives
    AppRiver from OpenTextZoho Mail
    Small Businesses
    Barracuda Email Protection
    Score10 out of 10
    Barracuda Email Protection
    Score10 out of 10
    Medium-sized Companies
    Avanan
    Score9.4 out of 10
    Avanan
    Score9.4 out of 10
    Enterprises
    Avanan
    Score9.4 out of 10
    Avanan
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AppRiver from OpenTextZoho Mail
    Likelihood to Recommend
    8.9
    (31 ratings)
    6.5
    (5 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (25 ratings)
    9.0
    (1 ratings)
    User Testimonials
    AppRiver from OpenTextZoho Mail
    Likelihood to Recommend
    OpenText
    AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
    Incentivized
    Read full review
    Zoho
    If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
    Incentivized
    Read full review
    Pros
    OpenText
    • Very useful daily quarantine list emailed to users.
    • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
    • Multiple ways to filter emails (domain, email address, text, etc)
    • Link protection is one of the newest options available and we absolutely love it!!
    Incentivized
    Read full review
    Zoho
    • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
    • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
    Incentivized
    Read full review
    Cons
    OpenText
    • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
    • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
    • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
    • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
    Incentivized
    Read full review
    Zoho
    • It does allow for notifications for various things, but I am not sure where to turn them all off
    • It only counts to 9 the unread email alert, then says 9+
    • Overall I don't think there is much they need to work on.
    Incentivized
    Read full review
    Usability
    OpenText
    AppRiver is very easy to use. A new employee can begin using it on their first day.
    Incentivized
    Read full review
    Zoho
    It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
    Incentivized
    Read full review
    Support Rating
    OpenText
    AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
    Incentivized
    Read full review
    Zoho
    I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
    Incentivized
    Read full review
    Zoho
    Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
    Read full review
    Return on Investment
    OpenText
    • Efficiency, teams adapt quickly to changes or new business needs.
    • Support gives us alternatives on how to establish new timings for new business lines on email.
    • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
    Incentivized
    Read full review
    Zoho
    • It has a direct impact on the commercial communications of the company since with this application we send the economic proposals for services.
    • Thanks to the fact that we can configure our corporate domain and a signature, we show a corporate professional image.
    • Allows you to manage and store internal and external communications
    Incentivized
    Read full review
    ScreenShots

    Zoho Mail Screenshots

    Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat