AppRiver from OpenText vs. Solix Enterprise Data Management Suite (Solix EDMS)

I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well

Incentivized

Solix EDMS is the recognized global provider of enterprise data management solutions for information lifecycle management and compliance. It helps data migration for [application] sunsetting and upgrades, reduce storage, and secures sensitive data. Solix is considered a pioneer in providing a complete infrastructure platform to manage data across [applications], e-mail, and documents in an enterprise.

Incentivized

• Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
• Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
• Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
• Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
• Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.

Incentivized

• Automates the process for archiving and purging of historical data.
• Helps towards greater business agility without spending a fortune on servers and storage.
• It is the foundation for E-Discovery through long-term data retention, data masking, database audit, and enterprise search.

Incentivized

• We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
• It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
• Cost a little more than from Microsoft directly.

Incentivized

• Still some minor upgrade on indexes of records.
• It was a bit tough to get started so user onboarding could be improved.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.

Incentivized

At the core of Solix EDMS is the Solix Enterprise Metadata Manager which manages multiple applications metadata for all data types independent of the hardware platforms. By implementing Solix, companies will keep data growth in check and lower storage costs, and improve overall system and reporting performance.

Incentivized

• We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
• Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.

Incentivized

• Helps create rapid database subsets for test and development.
• Benefitted from faster backup and recovery.
• Helped towards greater business agility without spending a fortune on servers and storage.

Incentivized