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AppRiver from OpenText vs. Proofpoint Essentials for Small Business

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AppRiver from OpenText

    Score4.5 out of 10
    N/AAppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A

    Proofpoint Essentials

    Score7 out of 10
    N/AProofpoint Essentials provides protection against spam, phishing and other email threats, as well as social media protection, user roles and restrictions, and other protections oriented around the needs of small business.N/A
    Pricing
    AppRiver from OpenTextProofpoint Essentials
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AppRiver from OpenTextProofpoint Essentials
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AppRiver from OpenTextProofpoint Essentials
    Considered Both Products
    OpenText
    Chose AppRiver from OpenText
    AppRiver's securetide spam filter is good, but I will say, it's the one product we moved away from. We switched to ProofPoint for email threat protection, and ProofPoint's quarantine notice and some other advanced features, at the time of our switch, were clear improvements …
    Incentivized
    Proofpoint
    No answer on this topic
    Key User Insights
    Would buy again
    50%
    Would buy again
    3 Answers
    No answers on this topic
    Delivers good value for the price
    67%
    Delivers good value for the price
    4 Answers
    No answers on this topic
    Happy with the feature set
    67%
    Happy with the feature set
    4 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    AppRiver from OpenTextProofpoint Essentials
    Secure Email Gateway
    Comparison of Secure Email Gateway features of AppRiver from OpenText and Proofpoint Essentials for Small Business
    Feature
    AppRiver from OpenText
    8.5
    7 Ratings
    2% above category average
    Proofpoint Essentials for Small Business
    9.7
    2 Ratings
    15% above category average
    Anti-malware9.86 Ratings10.02 Ratings
    Customizability8.96 Ratings9.02 Ratings
    Data Loss Protection6.94 Ratings10.01 Ratings
    Threat Detection9.77 Ratings10.02 Ratings
    Sandboxing6.75 Ratings10.01 Ratings
    End-to-End Encryption9.07 Ratings10.02 Ratings
    Management Tools8.67 Ratings9.02 Ratings
    Best Alternatives
    AppRiver from OpenTextProofpoint Essentials
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    Score10 out of 10
    Barracuda Email Protection
    Score10 out of 10
    Medium-sized Companies
    Avanan
    Score9.4 out of 10
    Avanan
    Score9.4 out of 10
    Enterprises
    Avanan
    Score9.4 out of 10
    Avanan
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AppRiver from OpenTextProofpoint Essentials
    Likelihood to Recommend
    8.9
    (31 ratings)
    10.0
    (3 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (25 ratings)
    -
    (0 ratings)
    User Testimonials
    AppRiver from OpenTextProofpoint Essentials
    Likelihood to Recommend
    OpenText
    AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
    Incentivized
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    Proofpoint
    I would definitely recommend it for fast and easy deployment with no need of constant managing solution. It is a solid solution that will do all what you need for the email security. Especially when you have a small IT team or even do not have enough experienced specialists to handle email security questions - Proofpoint is what I would recommend to use. I gave it 9 of 10 points only because of the price, you can find find more cheap solutions on the market.
    Incentivized
    Read full review
    Pros
    OpenText
    • Very useful daily quarantine list emailed to users.
    • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
    • Multiple ways to filter emails (domain, email address, text, etc)
    • Link protection is one of the newest options available and we absolutely love it!!
    Incentivized
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    Proofpoint
    • For basic protection, the Solution has an Antivirus, Zero hours Filtering, and Impostor protection.
    • Targeted attacks - URL and Attachment Defense.
    • Content filtering.
    Incentivized
    Read full review
    Cons
    OpenText
    • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
    • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
    • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
    • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
    Incentivized
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    Proofpoint
    • I don't have [a lot] of bad things to say about the software its all positives in my book
    Incentivized
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    Usability
    OpenText
    AppRiver is very easy to use. A new employee can begin using it on their first day.
    Incentivized
    Read full review
    Proofpoint
    No answers on this topic
    Support Rating
    OpenText
    AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
    Incentivized
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    Proofpoint
    No answers on this topic
    Alternatives Considered
    OpenText
    AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
    Incentivized
    Read full review
    Proofpoint
    As already wrote, Proofpoint is perfect solution to be deployed quickly without requiring any additional resources or services. Good email tracking logs, excellent reporting features. Great filtering mechanism. Cost effective pricing.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • Efficiency, teams adapt quickly to changes or new business needs.
    • Support gives us alternatives on how to establish new timings for new business lines on email.
    • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
    Incentivized
    Read full review
    Proofpoint
    • Proofpoint Essentials for Small Business has a simplified management.
    • It has a Basic Archive and Legal Hold & eDiscovery Management.
    • Integrated DLP that gives benefits to any organization.
    Incentivized
    Read full review
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