OnPay vs. Workable

I'd say if you had someone who wasn't educated on how Payroll should be setup and function OnPay is less ideal. But even then you've got things so well setup and cost efficient, they could afford to put some focus on training. In my mind I imagine OnPay is the best solution for small to mid, even early large, company Payroll processing. We're a small company so I'm unaware of the options provided to streamline importing of large group payrolls, but that might be an area where the interface could provide challenges.

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Workable is great at creating job posts and posting them to multiple job boards with a single click and also running paid campaigns on social media platforms to reach passive candidates as well. Workable has a friendly UI and has a very gentle learning curve. It is more appropriate for larger organizations where you need to hire thousands of people a year and need to always have a pipeline of great talent.

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• Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
• On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
• Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
• Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.

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• The platform allows us to implement a scorecard service through which it is possible to keep track of the quality of nutrition that each prospective employee could bring to the company, so that the decision to hire any of them is as profitable as possible.
• Communication with candidates is very easy to track, so that it is possible to make sure that the results proposed by each employee in the recruitment area are totally adequate. This is useful to filter possible failures that may occur on the part of the recruitment team.
• The platform works with recruitment funnels, whose structure allows us to purify the information of real utility for the company by the employees, and where we can even add databases with the information of all prospective employees that are kept in the recruitment process.
• Using Workable in conjunction with the information provided by their online technical assistants results in a huge improvement in our labor operation, as they know the best strategies to leverage our hiring management. Workable's technical support is active most of the day.
• Using Workable was no problem for our employees in the human talent development area, mostly because they, despite not having any experience with Workable, were able to adapt to the platform with incredible speed, thanks to the ease of use of Workable and the number of tools it has right out of the box.

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• You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
• The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
• Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.

• The ability to schedule interviews via Workable was great, but it was unable to pull other items from your calendar, so it was easy to end up double booked for appointments if you weren't careful.
• The reporting leaves a bit to be desired, there is not a lot of customization for what I really needed reports on.

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We have used OnPay for a few years now and we do continue to renew our annual use of OnPay. We are only a small organization and although OnPay provides a lot of additional services that larger organizations might ind useful, OnPay still meets our limited requirements of running bi-weekly payroll and submitting our quarterly state and federal tax documents, and at a price that we still find affordable.

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It's become a part of the fabric of our hiring process and we are growing like crazy! Once we have a working platform in place the cost of the change management typically far out weighs the benefits derived from the change! It's especially hard to change a process with employees who are not key stake holders, they are alway hesitant to invest time in a new product they are only going to use once in a while. With that said if something else came along with benefits far and above workable that we would gain a clear lift in productivity and capabilities we would make the change, we've done it with other parts of our tech stack

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OnPay is very easy to use. The computer interface is setup very well. You can quickly add people, enter your Payroll, print reports, etc. If your Payroll doesn't change from pay period to pay period (example, salaried employees) it takes mere seconds to enter in your Payroll.

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One thing, it just works as advertised. AI integration makes the work more easier, and we will be able to process the applications more faster with the help of AI.

OnPay immediately responds to any of my inquiries.

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No complaints on OnPay's integration with Xero.

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They have always solved my problems and answered the questions I had. In the earlier years, they were much better and faster but in recent years there appears to be not as much people available so this results in more email requests.

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I have never had to rely on Workable's support team so I cannot attest to this. I have never had to rely on Workable's support team so I cannot attest to this. I have never had to rely on Workable's support team so I cannot attest to this.I have never had to rely on Workable's support team so I cannot attest to this. I have never had to rely on Workable's support team so I cannot attest to this.

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Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch

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OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.

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Workable was an excellent tool for our start-up. It was cost effective but very user-friendly. It wasn't a difficult sell to ensure our hiring managers would utilize the tool, and I particularly liked the inbox feature to stay organized. I rated Workable very highly, though as our company grew exponentially, we did go in a different direction.

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OnPay works.

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• Massive time savings. Wonderfully easy to use interface.
• I've loved the Chat feature. It's provided quick clear direction from your staff for me at times when it was needed.
• I've had very minimal worry about the tax filings and am grateful for that component of your automation.
• During the recession we experienced as a result of COVID19 I was particularly grateful we were able to have guidance from your team on how we needed to handle ERC credits. We did run into filing issues there, but were able to resolve them in the end.

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• Workable has a had positive ROI on our workflow management, as the basic pay-as-you-go feature for a single role is incredibly affordable ($50/month) for a 2-3 month mid-to-senior level candidate search.
• The ease of use has helped us move candidates faster as well - our average time to close a role decreased by 22% after our first 6 months of using Workable.

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