Omnipack is a company that provides a full-stack fulfillment service, headquartered in Warsaw. They offer logistics services for the eCommerce companies–storage, packaging, shipping, return management, and a number of additional services. They aim to provide clients with stable and flexible solutions, ensuring logistics at the level of top global giants. They focus on the eCommerce industry, in which they support over 100 companies from all over Europe, which they state include Motorola, Wish,…
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ShipStation
Score 8.1 out of 10
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ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…
On the efficiency of logistic work (warehousing, stock-taking, sending out products to end customers) Omnipack was very efficient and we were not complaining about this. It was unfortunately way worse in the area of communication and the way we were treated by them. Our SPC was changed multiple times over the course of our cooperation (ca. 2 years) and it was difficult to sort out anything with them. A lot of invoices that we received included some strange positions that we were disagreeing with. We did not feel like we were real partners to them. All this led to our decision of resigning from cooperation with Omnipack and switch to the competition.
Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.
The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.
In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
There are just many issues regarding communication of policies and requirements regarding API usage and plan level needs that cause for the low rating. Also, the lack of reporting details that are available through the platform is not ideal for our 3PL needs to track activities of customer's orders and shipping Qty or activities
ShipStation customer support was easy to use. The written help sections were clear and we could find answers to our questions even if we had to dig a little and read several articles. We often used the chat feature to get quick answers. Once the system was set up for our needs it worked quite well.
When we talk about drop shipping operations Shopify is the number 1 in the world for all the major demands, so they solve a lot of questions that are pre-requisites for the business. Omnipack came as a supplementary and additional tool to solve a logistical problem that exists because the business was previously helped by Shopify.
ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one that does. With ShipStation, I can ship a flat, rigid mailer for 76 cents. With Pirate Ship, the minimum is over $3. When you ship a lot of these, it all adds up.
Positive: when things were going smooth, Omnipack was very efficient and timely in sending out the orders to end customers.
Negative: endless discussions about discursive invoicing, unclear processes, etc. led to inefficient utilization of our employees.
In case us being late with the payment, Omnipack was stopping any activities and keeping our stock (we could not take even a part of it - even though the stock value was more than 10x the amount due).
