Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex identity-centric processes such as user onboarding and offboarding. The product is available as part of the Okta Lifecycle Management…
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Pipefy
Score 7.5 out of 10
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Pipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.
The integration I used Azuqua for was based on Salesforce, Wrike and Office 365. I found the integration of Salesforce reasonably straightforward, Wrike was limited in the "cards" capability but functional (there are bugs but there are also workarounds but they required assistance from the Azuqua support team) and Office 365 was quite immature (primarily around Excel bugs but also email was limited).
Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
The best part about Azuqua is that you do not need to write code. You do however need to have an understanding of logic and how the software works. This happens to fit me perfectly as someone with basic programming experience.
Their Support is second to none. Not only are they extremely quick and responsive, but their answers are never canned responses and always provide valuable content.
They seem to take feedback seriously and will continue to evolve and make a better product.
I think it requires an easy way to migrate flows created from one user to then move the ownership to another user. It happened to us that one of our engineers left the company and he had the Azuqua account and flows. It required quite some time, cases and telephone calls to do the migration to my account.
The system is working as it should, keeping our programs safe from outside hackers. Helping us keep our passwords safe, convenient and already ready to get us logged into the program securely and quickly. Verification that only authorized users are able to access our company's programs. Okta Workflows (Azuqua) is a very good system that has helped our company greatly.
Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
I evaluated Zapier and Microsoft Flow before coming across Azuqua. Zapier was too simplistic and didn't allow for transfer of enough variables. The price point also didn't work for the value it could provide. Microsoft Flow couldn't make the connection with Smartsheet, and I was unable to get Microsoft support or Smartsheet support to assist me with the issue.
We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.
Increased time savings. We could not function as a matter of daily business if we did not have a tool to automate project folders (and complementary workflow management profiles) for the thousands of projects that flow through daily.
Opens up a greater understanding of all the silos and divisions within the company infrastructure and tests secure means to link those groups safely and share information.
Opens up the chance to communicate with other API information sources if our company is doing a partnership with another organization. Granted everything is square with IT security.
