Practice Mate by Office Ally vs. Power Diary

Power Diary is a useful practice management software however, in my opinion, their support is absolutely awful, in my experience, they stop responding at times and fail to take appropriate steps for customers where there is an issue, choosing instead to take their own path forward, rather than be humble and listen to what their clients need. In my experience, they have even gone so far as to label constructive feedback as being an attack on their character. To me, not professional at all.

• Provides detailed instructions on how to use their services and also webinars on various topics to help grow your practice. They also check in via email and offer advice if you are having any issues with the system.
• Invoicing is simple and their system makes it easy to monitor payments received and outstanding.
• Writing client case notes and recording all administrative notes is a simple process.
• Client documents can be saved into client records, so everything is in one place and there is no need to keep hard copy records.
• They have templates (letters etc.) that can be accessed and used which saves time.
• They have a feature that assists with developing policies which I found helpful.
• They have a Facebook Page that allows Power Diary users to communicate, share tips etc.
• The system itself is user friendly and quite easy to navigate. If you need help, you can access the instructions provided by Power Diary.

Incentivized

• In my experience, support attitude and attendance to detail
• In my experience, listening to Customers
• In my experience, doing what they tell the world they do for their customers.
• In my opinion, protecting client data better

I think Power Diary is relatively intuitive however of late, over development of certain features with insufficient user experience testing, and, in my opinion, no desire to resolve the concerns of customers shows me that Power Diary's business model is not customer centric, but self centric and most businesses with this ethos fail in time.

This is the first time I have used this type of practice management system. I used the Specialist Homelessness Information Platform (SHIP) in my previous role, which made it easier for me to transition to using Power Diary.

Incentivized

• I am still to work out if my ROI is going to be beneficial

Incentivized