Observe.ai vs. Provana Speech Analytics

I can not think of any scenarios where Observe.AI is not well suited and believe that the use cases are limited to the imagination of the individual creating the moments. Observe.AI is like having a personal coach for each and every one of our sales and customer service personnel. We have even rolled this out to our operations team to ensure that we have compliance with company standards on all of our calls.

Incentivized

Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.

Incentivized

• Easy to use platform to get started and maintain.
• Transparency on every phone call for agent coaching and customer satisfaction.
• Revenue generation.

Incentivized

• Organization
• Cleanliness
• Policy holding
• Portability

Incentivized

• Reports are limited.
• Transcript accuracy.
• Ability to ignore on hold messaging in call transcription.

Incentivized

• Sometimes slow to load
• Maybe more user guidance
• Needs more color
• Staff list

Incentivized

We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.

Incentivized

Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.

Incentivized

Observe.ai provided our business a pricing structure that was attainable with our required ROI.

Incentivized

To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.

Incentivized

• Ease of call audits for our agents, significant time savings through reduced human effort.
• Allowing all call audits to be managed in a central location.
• Comprehensive Agent Dashboards to easily see agent performance and quickly identify where leadership attention is needed.

Incentivized

• Time
• Money
• Readiness
• Expertise

Incentivized