TrustRadius

Nuance Conservational IVR vs. Verint Intelligent Virtual Assistant (IVA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nuance Conservational IVR
Score 8.0 out of 10
N/A
Nuance's Conversational IVR enables inbound telephone queries through natural, human‑like interactions that encourages self‑service.N/A
Verint Intelligent Virtual Assistant (IVA)
Score 7.7 out of 10
N/A
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.N/A
Pricing
Nuance Conservational IVRVerint Intelligent Virtual Assistant (IVA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Nuance Conservational IVRVerint Intelligent Virtual Assistant (IVA)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.—
More Pricing Information
User Ratings
Nuance Conservational IVRVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
-
(0 ratings)
7.7
(0 ratings)
Usability
-
(0 ratings)
5.9
(0 ratings)
User Testimonials
Nuance Conservational IVRVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
No answers on this topic
The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent
Verified User
Anonymous
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Pros
No answers on this topic
  • Payment Handling
  • FAQ
  • Contextual Interaction
  • High Volume, Low Value Calls
  • Replacement Card Handling
Verified User
Anonymous
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Cons
No answers on this topic
  • Customer service (support)
  • Reservations
  • E-Commerce
José Martín Rivera | TrustRadius Reviewer
José Martín Rivera
Innovation and Projects Manager
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Usability
No answers on this topic
It is well suited for employees with technical experience
JL
James Liebherr
Director, CX Operation
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Alternatives Considered
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Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions.
José Martín Rivera | TrustRadius Reviewer
José Martín Rivera
Innovation and Projects Manager
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Return on Investment
No answers on this topic
  • Decreased overall AHT in chat by 10% minutes
  • Improved overall containment rates by 10%
  • Has yet to help our CSAT/NPS scores
Verified User
Anonymous
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ScreenShots

Verint Intelligent Virtual Assistant (IVA) Screenshots

Screenshot of the IVA analytics dashboardScreenshot of an IVA conversation flowScreenshot of out-of-the-box IVA NLP AI modelsScreenshot of the connectors integration