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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Notion

    Score8.7 out of 10
    N/ANotion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

    $5

    per month per user

    Zendesk Guide

    Score8.7 out of 10
    N/AZendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
    Pricing
    NotionZendesk Guide
    Editions & Modules
    Free
    $0
    Plus
    $12
    per month per user
    Business
    $24
    per month per user
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    NotionZendesk Guide
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    NotionZendesk Guide
    Considered Both Products
    Notion Labs, Inc
    No answer on this topic
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    73 Answers
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    58 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    77 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    43 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    51 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    NotionZendesk Guide
    Project Management
    Comparison of Project Management features of Notion and Zendesk Guide
    Feature
    Notion
    9.9
    25 Ratings
    25% above category average
    Zendesk Guide
    -
    Ratings
    Task Management9.623 Ratings00 Ratings
    Gantt Charts10.014 Ratings00 Ratings
    Scheduling10.016 Ratings00 Ratings
    Workflow Automation10.013 Ratings00 Ratings
    Mobile Access10.021 Ratings00 Ratings
    Search10.023 Ratings00 Ratings
    Visual planning tools10.018 Ratings00 Ratings
    Communication
    Comparison of Communication features of Notion and Zendesk Guide
    Feature
    Notion
    9.6
    24 Ratings
    20% above category average
    Zendesk Guide
    -
    Ratings
    Chat10.09 Ratings00 Ratings
    Notifications10.019 Ratings00 Ratings
    Discussions10.013 Ratings00 Ratings
    Surveys9.36 Ratings00 Ratings
    Internal knowledgebase10.021 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.98 Ratings00 Ratings
    Integrates with Outlook9.02 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Notion and Zendesk Guide
    Feature
    Notion
    9.9
    24 Ratings
    24% above category average
    Zendesk Guide
    -
    Ratings
    Versioning10.014 Ratings00 Ratings
    Video files10.016 Ratings00 Ratings
    Audio files10.012 Ratings00 Ratings
    Document collaboration10.023 Ratings00 Ratings
    Access control10.021 Ratings00 Ratings
    Advanced security features10.015 Ratings00 Ratings
    Integrates with Google Drive9.213 Ratings00 Ratings
    Device sync10.014 Ratings00 Ratings
    Best Alternatives
    NotionZendesk Guide
    Small Businesses
    Flock
    Score9.1 out of 10
    Slite
    Score2.8 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Guru
    Score9.5 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NotionZendesk Guide
    Likelihood to Recommend
    8.2
    (31 ratings)
    7.4
    (8 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    Data Sharing and Collaboration
    8.4
    (4 ratings)
    -
    (0 ratings)
    Data Sources
    4.7
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    NotionZendesk Guide
    Likelihood to Recommend
    Notion Labs, Inc
    If you want a customizable solution that can be adapted for just about any scenario, I recommend using Notion. If you need a solution that's easy to share with people outside your organization, Notion is great and allows individual or team permission-setting. If you want a turnkey solution, Notion might not be the best since it requires a fair bit of set-up. There are templates that can be purchased to handle this, but I haven't found them very helpful.
    Incentivized
    Read full review
    Zendesk
    In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
    Incentivized
    Read full review
    Pros
    Notion Labs, Inc
    • I love that you can create nested pages, allowing for separate sections to organize information as needed.
    • I appreciate the convenience of effortlessly uploading images to any section.
    • I appreciate that when adding links, you can embed them so the website displays directly on the page.
    Incentivized
    Read full review
    Zendesk
    • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
    • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
    • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
    Incentivized
    Read full review
    Cons
    Notion Labs, Inc
    • I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
    • While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
    • It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
    Incentivized
    Read full review
    Zendesk
    • Formatting according to our brand guidelines can be tricky
    • Reporting metrics are lacking
    • The user interface can be confusing
    • Their support team takes a long time to respond
    • They have comments open on their KB articles, but almost noone responds, which is frustrating.
    Incentivized
    Read full review
    Likelihood to Renew
    Notion Labs, Inc
    We're too settled in the ecosystem and we have no major complaints with it. No reason to move unless you have a burning pain point
    Incentivized
    Read full review
    Zendesk
    No answers on this topic
    Usability
    Notion Labs, Inc
    Very easy to use (I learned how to use everything on my own) and I was able to set up an entire ecosystem without any courses or other tools. I often say that Notion is like Lego for adults, because there we can use all the available tools to create a multitude of things, from funnels to projects with calculated deadlines and tags.
    Incentivized
    Read full review
    Zendesk
    No answers on this topic
    Support Rating
    Notion Labs, Inc
    No answers on this topic
    Zendesk
    The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
    Incentivized
    Read full review
    Alternatives Considered
    Notion Labs, Inc
    The company uses both Notion and Trello within the company. Notion is more for North America employees while Trello is used between Operation team overseas and in North America. Sometimes it's a preference of how the tools look like for project management. I would say both Notion and Trello are nice tools and serves our needs.
    Incentivized
    Read full review
    Zendesk
    It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
    Incentivized
    Read full review
    Return on Investment
    Notion Labs, Inc
    • It has streamlined our processes across various teams to all work from a signle source of truth
    • Maintaining this source of truth is a full time job
    • It has reduced our overall tool set by completely eliminating two other softwares we were paying for
    Incentivized
    Read full review
    Zendesk
    • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
    • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
    • I highly recommend to use Zendesk for knowledge base and tickets and agents.
    Incentivized
    Read full review
    ScreenShots