NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.
N/A
Techinline Remote Desktop
Score 4.4 out of 10
N/A
Techinline Remote Desktop is a remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with Techinline Remote Desktop, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$39
per month per seat
Pricing
NinjaOne
Techinline Remote Desktop
Editions & Modules
No answers on this topic
Monthly subscription
$39
per month per seat
Yearly subscription
$390
per year per seat
Offerings
Pricing Offerings
NinjaOne
Techinline Remote Desktop
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
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More Pricing Information
Community Pulse
NinjaOne
Techinline Remote Desktop
Features
NinjaOne
Techinline Remote Desktop
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
8.9
41 Ratings
18% above category average
Techinline Remote Desktop
-
Ratings
Remote monitoring
8.838 Ratings
00 Ratings
Network device monitoring
7.536 Ratings
00 Ratings
Activity Monitoring
8.424 Ratings
00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.6
40 Ratings
14% above category average
Techinline Remote Desktop
-
Ratings
Patch Management
8.939 Ratings
00 Ratings
Policy-based automation
8.840 Ratings
00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
I think it is appropriate to use NinjaOne for Medium sized businesses. We feel like it can handle our environment of 300 machines. The ticketing system integrating with devices and monitoring is a plus for us since we don't need another third party integration to connect the two. NinjaOne patching could use improvement but they have built up a lot of other pieces of their infrastructure.
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
Support: NinjaOne support is always very prompt and helpful.
Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
We already did. After evaluating many platforms, we found the cybersecurity of the company, its development direction, and the performance of the platform to be far superior at its price point.
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.
It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.
NinjaOne's user friendly interface was immediately appealing to a team that that needs to be able to pickup a tool and know how to run with it at first exposure. From the moment we started using it, we would often be able to navigate the platform with a common sense approach and be able to navigate to exactly what we were looking for without requiring documentation or guidance. Customer representatives that we have worked with have all been outstanding, and have not been pushy like some other vendors teams tend to be when you are initially debating between multiple offers.
