NinjaOne vs. SolarWinds Network Automation Manager (NAM)

I think it is appropriate to use NinjaOne for Medium sized businesses. We feel like it can handle our environment of 300 machines. The ticketing system integrating with devices and monitoring is a plus for us since we don't need another third party integration to connect the two. NinjaOne patching could use improvement but they have built up a lot of other pieces of their infrastructure.

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Well Suited Areas - 1. Network Fault and Performance Monitoring 2. Network Devices Configuration Backup and Configuration Push 3. Netflow Analysis 4. Call Quality Monitoring for Cisco and Avaya 5. Users Ports Management 6. DSN/DHCP Monitoring 7. Alerting and Integration Not Well Suited - 1. Predictive Intelligence based Alerting or data analysis 2. REST API Based Monitoring. 3. SD-WAN Monitoring

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• Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
• Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
• OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
• Support: NinjaOne support is always very prompt and helpful.
• Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
• Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.

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• Fault and Performance Monitoring
• Devices Configuration Backup
• IP Address Management
• Voice Infrastructure Monitoring
• Users Ports monitoring
• Netflow Traffic Utilization

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• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

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• Support for more call infra provider vendors
• Cloud Network Monitoring
• Event Management
• Predictive Intelligence using AIOps and ML

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We already did. After evaluating many platforms, we found the cybersecurity of the company, its development direction, and the performance of the platform to be far superior at its price point.

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Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

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Availability is very good

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The software loads quickly for the most part

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Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

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Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

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It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

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Use of Organizations and locations

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NinjaOne's user friendly interface was immediately appealing to a team that that needs to be able to pickup a tool and know how to run with it at first exposure. From the moment we started using it, we would often be able to navigate the platform with a common sense approach and be able to navigate to exactly what we were looking for without requiring documentation or guidance. Customer representatives that we have worked with have all been outstanding, and have not been pushy like some other vendors teams tend to be when you are initially debating between multiple offers.

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Well Solarwinds is placed much ahead of these products because of the following reasons - One single tool which can perform Fault, Performance Monitoring, Network Bandwidth Utilization, Devices configuration backup, IP Address Management, NetPath, Voice Infra Monitoring, Traps and Syslog Logging, Alerting's, Users Ports Monitoring, Rpeorting etc and hence this make Solarwinds a complete solutions. Whereas other products Like Microfocus requires multiple modules and installation is not easy. LogicMonitor on the other side is well competing (Specially SD-WAN Monitoring) with Solarwinds but it still lacks Devices Configuration Push feature, IP Address Management, NetPath, Users Port Monitoring etc.

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Overall the software is very reliable

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• Windows patching as we cannot get employees to do it themselve so that alone is making an impact
• having data about our pcs all the time which we did not have before
• remote access to pcs in a variety of ways vs hoping remote desktop would work

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• Our Network Health has improved with Proactive Monitoring
• Cost reduction on additional products like PowerBI for Reporting
• Service Now Integration was easy enough and hence less efforts and cost

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info