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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nimble

    Score9.8 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    Zoho CRM

    Score8.7 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    NimbleZoho CRM
    Editions & Modules
    Business
    $19.00
    Per User Per Month
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    NimbleZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details
    More Pricing Information
    Community Pulse
    NimbleZoho CRM
    Considered Both Products
    Nimble
    Chose Nimble
    To help track products for the most demanding clients, Nimble has been an inspiration. With this tool, we can easily manage our customers and leads. This tool has many themes and templates for sending emails and notifications. In contrast to other CRM programs, Nimble is a …
    Incentivized
    Chose Nimble
    Nimble is much better than Salesmate as it's user interface having many features and helping me to manage all day-to-day activities easily without any interruption.
    Incentivized
    Chose Nimble
    I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is …
    Incentivized
    Chose Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we …
    Incentivized
    Chose Nimble
    ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    16 Answers
    93%
    Would buy again
    226 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    15 Answers
    97%
    Delivers good value for the price
    228 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    16 Answers
    95%
    Happy with the feature set
    232 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    95%
    Lived up to sales and marketing promises
    185 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    17 Answers
    87%
    Implementation went as expected
    180 Answers
    Features
    NimbleZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Nimble and Zoho CRM
    Feature
    Nimble
    8.5
    30 Ratings
    10% above category average
    Zoho CRM
    8.5
    288 Ratings
    10% above category average
    Customer data management / contact management9.529 Ratings8.5279 Ratings
    Workflow management8.428 Ratings8.3266 Ratings
    Territory management8.724 Ratings8.7196 Ratings
    Opportunity management8.128 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.429 Ratings8.8248 Ratings
    Contract management8.523 Ratings8.7203 Ratings
    Quote & order management6.621 Ratings8.1203 Ratings
    Interaction tracking9.227 Ratings8.1249 Ratings
    Channel / partner relationship management8.126 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Nimble and Zoho CRM
    Feature
    Nimble
    8.1
    22 Ratings
    7% above category average
    Zoho CRM
    8.3
    221 Ratings
    10% above category average
    Case management7.922 Ratings8.5213 Ratings
    Call center management8.220 Ratings8.1172 Ratings
    Help desk management8.321 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Nimble and Zoho CRM
    Feature
    Nimble
    8.7
    27 Ratings
    14% above category average
    Zoho CRM
    8.5
    266 Ratings
    11% above category average
    Lead management8.426 Ratings8.6261 Ratings
    Email marketing9.026 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Nimble and Zoho CRM
    Feature
    Nimble
    8.2
    29 Ratings
    8% above category average
    Zoho CRM
    8.4
    263 Ratings
    10% above category average
    Task management8.529 Ratings8.5248 Ratings
    Billing and invoicing management8.418 Ratings8.3180 Ratings
    Reporting7.725 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Nimble and Zoho CRM
    Feature
    Nimble
    8.9
    27 Ratings
    16% above category average
    Zoho CRM
    8.5
    258 Ratings
    12% above category average
    Forecasting8.923 Ratings8.5216 Ratings
    Pipeline visualization8.827 Ratings8.4235 Ratings
    Customizable reports9.023 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Nimble and Zoho CRM
    Feature
    Nimble
    8.6
    29 Ratings
    14% above category average
    Zoho CRM
    8.3
    277 Ratings
    10% above category average
    Custom fields9.029 Ratings8.4275 Ratings
    Custom objects8.322 Ratings8.2222 Ratings
    Scripting environment8.518 Ratings8.3178 Ratings
    API for custom integration8.820 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Nimble and Zoho CRM
    Feature
    Nimble
    9.3
    26 Ratings
    11% above category average
    Zoho CRM
    8.4
    266 Ratings
    1% above category average
    Single sign-on capability9.424 Ratings8.4231 Ratings
    Role-based user permissions9.324 Ratings8.4261 Ratings
    Social CRM
    Comparison of Social CRM features of Nimble and Zoho CRM
    Feature
    Nimble
    8.4
    29 Ratings
    13% above category average
    Zoho CRM
    8.3
    165 Ratings
    12% above category average
    Social data8.429 Ratings8.3164 Ratings
    Social engagement8.429 Ratings8.3156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Nimble and Zoho CRM
    Feature
    Nimble
    8.8
    25 Ratings
    18% above category average
    Zoho CRM
    8.7
    210 Ratings
    17% above category average
    Marketing automation8.725 Ratings8.7207 Ratings
    Compensation management8.919 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Nimble and Zoho CRM
    Feature
    Nimble
    8.3
    27 Ratings
    12% above category average
    Zoho CRM
    8.6
    230 Ratings
    16% above category average
    Mobile access8.327 Ratings8.6230 Ratings
    Best Alternatives
    NimbleZoho CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NimbleZoho CRM
    Likelihood to Recommend
    8.5
    (33 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    8.3
    (2 ratings)
    7.6
    (42 ratings)
    Usability
    8.5
    (19 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    9.8
    (19 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.6
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)
    User Testimonials
    NimbleZoho CRM
    Likelihood to Recommend
    Nimble
    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Incentivized
    Read full review
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
    Read full review
    Pros
    Nimble
    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Incentivized
    Read full review
    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
    Read full review
    Cons
    Nimble
    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Incentivized
    Read full review
    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
    Read full review
    Likelihood to Renew
    Nimble
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review
    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
    Read full review
    Usability
    Nimble
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Incentivized
    Read full review
    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
    Incentivized
    Read full review
    Reliability and Availability
    Nimble
    No answers on this topic
    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
    Read full review
    Performance
    Nimble
    No answers on this topic
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
    Read full review
    Support Rating
    Nimble
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Incentivized
    Read full review
    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Incentivized
    Read full review
    In-Person Training
    Nimble
    No answers on this topic
    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
    Read full review
    Online Training
    Nimble
    No answers on this topic
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
    Incentivized
    Read full review
    Implementation Rating
    Nimble
    No answers on this topic
    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
    Incentivized
    Read full review
    Alternatives Considered
    Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Incentivized
    Read full review
    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Nimble
    No answers on this topic
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Incentivized
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    Scalability
    Nimble
    No answers on this topic
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
    Read full review
    Professional Services
    Nimble
    No answers on this topic
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Incentivized
    Read full review
    Return on Investment
    Nimble
    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Incentivized
    Read full review
    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
    Read full review
    ScreenShots

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.